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Navy Federal Credit Union
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First time NFCU HELOC Loan Application
The assigned loan officer provided timely and clear communications about the overall HELOC process. This effort continued as we embarked on the various steps to complete the loan application. During the initial step we discovered an IT issue that prevented me from directly accessing my key Home Squad Portal from my normal NFCU account access. A work around was established via direct communications with an NFCU IT staff member to solve the problem. The loan officer and I then used this technique to successfully move ahead to complete the loan application.