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HomeFinance & InsuranceNavy Federal Credit Union Reviews

Navy Federal Credit Union

4.516666666666667 out of 5 stars
4.516666666666667 out of 5 stars
4.5
|Excellent|60 reviews

TrustScore

4.5
4.516666666666667 out of 5 stars
Excellent
5 out of 5 stars
51
4 out of 5 stars
1
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
5
60 reviews in total

Review summary

Navy Federal Credit Union is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

✨
Based on reviews, created with AI

Featured Reviews

4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
Steve Moen
Steve Moen
5 out of 5 stars
5/5

NFCU is simply the best

NFCU goes out of their way to be helpful to it's customers. They are far and away the best banking institution I've bee...Read more

0
0
🔥 High engagement
POPULAR
DIANE
DIANE
4 out of 5 stars
4/5

My experience with my equity loan

It took.twi.months to process my equity loan because the roofing company I started with wouldn't submit a bid for the wo...Read more

0
0
🔥 High engagement
POPULAR
CYNTHIA
CYNTHIA
5 out of 5 stars
5/5

Customer Service with a Smile!

It was the most stress free and pleasant experience with the Navy Federal representative. The respect and appreciation w...Read more

0
0
🔥 High engagement
POPULAR
HOWARD
HOWARD
5 out of 5 stars
5/5

First time NFCU HELOC Loan Application

The assigned loan officer provided timely and clear communications about the overall HELOC process. This effort continue...Read more

0
0
🔥 High engagement

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Wilfreda
Wilfreda
1 reviews
3 months ago
5 out of 5 stars

NFCU has lower rate compared to other bank or finance company

NFCU has lower rate compared to other finance company for auto loan. Also, the application and approval was easy and quick.

Helpful?
Dr. T./Medicinal Technologies
Dr. T./Medicinal Technologies
1 reviews
3 months ago
5 out of 5 stars

The best Credit Union in existence

If you're seeking a financial institution that has great customer support, reliable and supportive services for you and your business, then you need to become a member of Navy Fedral CU. Truly, there is none better. They will not disappoint you in any way.

Helpful?
Maria Cruz Chinea
Maria Cruz Chinea
1 reviews
3 months ago
5 out of 5 stars

Great Service and very fast

Great Service and very fast

Helpful?
Customer
Customer
1 reviews
3 months ago
5 out of 5 stars

The associates that we worked with were…

The associates that we worked with were very helpful in helping us with our business plan and answering all of our questions. Looking forward to working with them again. I am not sure of the exact date and associate who worked with I.

Helpful?
STEVEN
STEVEN
1 reviews
3 months ago
5 out of 5 stars

I can’t get over how easy it was to…

I can’t get over how easy it was to apply for, get approved for and pick up the check. I have never had a bad experience with navy federal, they are always very polite and helpful, I can’t say enough positive about this credit union !

Helpful?
DAVID
DAVID
1 reviews
3 months ago
5 out of 5 stars

First time member

First time member. People were great to work with.

Helpful?
Gary Cramer
Gary Cramer
1 reviews
3 months ago
5 out of 5 stars

Professional

Professional, knowledgeable, patient and friendly.

Helpful?

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Elizabeth Miranda
Elizabeth Miranda
1 reviews
3 months ago
5 out of 5 stars

Great Services

Fast and easy and great services.

Helpful?
Jack Onorato
Jack Onorato
1 reviews
3 months ago
5 out of 5 stars

Customer service is awesome and the…

Customer service is awesome and the rates and services offered by NFCU are beyond good. So happy to be a member.

Helpful?
DIANE
DIANE
1 reviews
3 months ago
5 out of 5 stars

Knowledgeable and professional staff…

Knowledgeable and professional staff that answered all my questions as I paid off one loan for my deceased spouse and initiated a new one in my name. Rates were more than competitive with other lenders.

Helpful?
PENNY
PENNY
1 reviews
3 months ago
5 out of 5 stars

All ducks in a row

All ducks in a row, in other words we'll organized and easy process. So appreciated!

Helpful?
John
John
1 reviews
3 months ago
5 out of 5 stars

Super quick and easy

Super quick and easy. Even when I initially forgot to turn off my credit freeze. A quick cal back and I was all set.

Helpful?
BRYAN
BRYAN
1 reviews
3 months ago
2 out of 5 stars

Very difficult to contact agent

Very difficult to contact agent, digital download system very poor, and what should have been a 4 week process actually took 4 months! Very unhappy with this process.

Helpful?
Kurtis D
Kurtis D
1 reviews
3 months ago
1 out of 5 stars

Refinanced with navy federal

Bank that I refinanced from with navy federal had an additional 7-10 day wait period since a bank didn’t submit the check for a 10 day pay off. Navy federal wouldn’t stand up on my side even though the check was from them since it was their “policy” to send it to the member. It was 85 dollars but they wouldn’t even stand up for a member. Being a member has it’s benefits for sure…

Helpful?
AD
AD
1 reviews
3 months ago
5 out of 5 stars

Kindness

The mortgage rate drops 1 business day before closing and it would create extra task to update paperworks. A processor in my mortgage application informed me about the rate drop the moment she knows about it. She took extra initiative to assist me, and I truly appreciate that a lot!

Helpful?
JOAN
JOAN
1 reviews
3 months ago
5 out of 5 stars

Friendly customer service

Friendly customer service, they explain everything and answer all questions. All my transactions have gone smoothly.

Helpful?
Daryl Page
Daryl Page
1 reviews
3 months ago
5 out of 5 stars

We are totally new to Navy Federal and…

We are totally new to Navy Federal and we couldn’t be happier. They had the Best new car loan rates out there. The staff at our local branch were so friendly and helpful. Our account set up, loan approval and processing were seamless. So happy we gave Navy Federal a try.

Helpful?
Paul Dotlich
Paul Dotlich
1 reviews
3 months ago
5 out of 5 stars

Wonderful people doing a fine job.

Wonderful people doing a fine job.

Helpful?
LOLISHA
LOLISHA
1 reviews
3 months ago
5 out of 5 stars

So grateful to God and Navy federal…

So grateful to God and Navy federal ,for trusting me with a large credit line. I love Navy Federal and I am going to pay back what I have used ,so so grateful!!! Navy Fed is the best ,in my opinion.

Helpful?
MICHAEL
MICHAEL
1 reviews
3 months ago
1 out of 5 stars

Nfcu continues to threat regarding…

Nfcu continues to threat regarding changing interest rates, we have fulfilled our obligations.

Helpful?
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Finance & Insurance