Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Richard, the engineer who came to do a service on our softener, was on time, courteous and got on with the job immediately. Service was carried out, and some faulty parts were replaced. Was given some advice on the loading of the salt tablets, all helpful and the job was finished left clean and tidy. Excellent service and good customer support
Date of experience: July 17, 2025
Many thanks Richard excellent job
Date of experience: July 17, 2025
Richard who attended my house today to repair my water softener was very polite and carried out the necessary repair by identifying the issues and advising me of the cost to repair against a new softener. Richard was very thorough and explained why the fault had occurred. Richard was very professional and extremely knowledgeable regarding the softener and was extremely helpful. Richard left the site clean and was very attentive. I would recommend him to anyone and Monarch from my original enquired to completion. Thank you
Date of experience: July 16, 2025
US
Dave, the Monarch engineer, was punctual and competent. He was very thorough and conscientious and I was most impressed with his work ethic. I was also grateful for his expertise and extensive knowledge. Monarch are fortunate to have someone of his calibre on their team.
Date of experience: July 15, 2025
Great service experience from Richard , very knowledgeable and his advice led to us making correct decisions on our unit
Date of experience: July 15, 2025
Richard came over to replace an item that was leaking at short notice. It was clear he knew exactly what he was doing and after replacing the faulty part, he checked everything else was in working order. He was very kind to explain the process while he was working (and answered all my questions), he also gave me some tips to get the best out of the softener. Great service.
Date of experience: July 15, 2025
Dave W was very efficient knew what he was doing . Showed me the problem and talked me through it. He tidied up very well had nothing todo when he left. He is a asset to the company
Date of experience: July 14, 2025
Dave W came to service my Monarch water softener. He was very efficient and had a good customer service approach. He replaced some faulty equipment, gave good advice on different salt grades in the market, tested the water hardness and reset the equipment again to get the unit back and and running smoothly.
Date of experience: July 13, 2025
Richard the Monarch engineer was prompt, courteous and explained everything clearly. He boxed up my old unit and refilled my new unit with salt and even moved the old one so that I could easily access it. I would thoroughly recommend his and Monarch's services.
Date of experience: July 11, 2025
