Don't Buy a phone from Mint Mobile!
Hello Everyone,
I've experienced an issue with Mint Mobile, not so much with the cellular service, but buying a phone from them, USE EXTREME CAUTION.
The Mint Mobile phone web site states that the NEW phones come with a one-year warranty. My phone which was purchased NEW, failed after three months.
I spent about 12 hours on the phone with customer service over four days trying to fix the problem. Then there were a number of e-mails (more time).
They sent me to Samsung to try to fix it (another 10 hours). Samsung thought the mother board had failed, so they sent me to their repair center.
When I got there, they said the phone warranty had expired two years ago. Samsung's warranty starts when they sent it to Mint. I did send a copy of my bill of sale to Samsung showing that it was purchased NEW to have the coverage updated, but they said NO.
Yes, I did but an older model, but it was NEW.
Mint has refused to replace the phone or pay to have it repaired. So much for the warranty they had promised.
Once again, use CAUTION if You Buy a Phone from MINT.
Not sure if I will change my service from Mint to another carrier since I'm on a yearly prepaid contract.
Just as a follow-up to Mint Mobile's response. I called them.. They were at least polite, but still told me to take a hike with the boat anchor of a phone..
