Review summary

Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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EL
The phone plan for Mint has been great.

The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.

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M
I have wasted an hour in Europe trying…

I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option

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M
There should be 2 separate reviews ,one…

There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally

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Poor qualitu

I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.

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Showing 681 - 690 of 996 reviews
H

In out side internet is so much slow

In out side internet is so much slow

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B

Satisfied Customer!

I have no complaints about Mint Mobile, their service is great, they send me reminders about when to pay and if I'm paying for more data than I need

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C

Same as T-mobile!

We came from T-Mobile and have had a great experience. It is literally the exact same service at a tiny fraction of the cost. I have never been so happy with a cell phone service. For the first time, I don’t feel like I am getting scammed.

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S

Excellent Service!

I’ve used them before, no issues. I tried Boost as well as Visible. Both companies never had more than two bars(signal). I am getting 3 bars in the living room, 4 in the bedroom. No issues with the physical SIM card. I highly recommend them.

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SH

They use deceptive pricing

They use deceptive prices. In addition to the small government taxes, they add in a major "recovery fee", which is just a made up fee they pocket for themselves, allowing them to claim whatever price they want as their monthly price in their advertising while secretly really charging a higher price. It might (or might not) be legal for them to hide behind fine print and use junk fees like that. But it is deceptive and misleading. In any case, consumers beware: Whatever they advertise as their monthly price is NOT what you will pay. It will be significantly higher cost. --- Added on Edit: I already contacted your live chat before I left this review. I gave them the chance to make it right, and they refused. I told them I would be leaving this review, and they still refused to make it right. I contacted your live chat support on February 10th. You can easily look it up in your records, unless you have so many people complaining about your deceptive prices that you cannot find my complaint in your massive pile of complaints about the same exact thing that came in yesterday alone.

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EN

Mint Mobile's unlimited scam (unlimited for a spell, then get ready for 0.04mbps mobile data)

Mint Mobile's unlimited high speed data offer is a scam. They offer unlimited talk, text, and high speed mobile data, but they make a concerted effort to barely inform you of a 40 gig cap on the high speed data. If you do not have home internet, or in my case simply did not connect your device to the wifi as the advent of unlimited mobile data offerings from ALL carriers gave me as it turns out a false sense of security. That 40 gigs of data will get you about 10-15 days of normal use, then without warning your mobile internet becomes bricked. Litterly you cannot load any URL, and all app internet functionality is gone, you can't even use the Mint Mobile app for support. Mint Mobile's terms of service state when data cap is realized your mobile data queries will lose priority over all others during times of network congestion, but the data throttling they unleash on you will last for hours in duration, with longer periods over night, at 3-4-5AM, in my small town. There is no way their network is congested at 4AM. They offer high speed data boosts, $10 for 5gb, and $20 for 10gb, and while you are pondering on and realizing what a bad deal that is for you as even the 10gb won't get you through until the monthly resetting of the cap, just then they offer you a previously not mentioned "Unnecessary Plan" with a 60gb high speed data cap, only this is a line change and the $15 a month initial enrollment deal that even brought you to Mint Mobile in the first place no longer applies. You are also well beyond their guaranteed 7 days no questions asked return and refund policy, so despite the 3 month premium you just paid 14 days prior, you now must pay 3 months of the $60 per month premium in order to even start the new 60 gb high speed data capped plan, so that means you're out $225 within the first 2 weeks for a functional modern cell phone. Mint mobile sucks you in with a great price on an Unlimited Data Plan, and bait and switches ya with a low high speed mobile data cap, gives you litterly no bandwith in which to even remotely use mobile internet data upon reaching that cap, and then demands way more money to restore functionality. Pretty good scheme in all honesty, any fines ever imposed for such wanton money bilking and conniving thievery will pale in comparison to the profits such large-scale skulduggery can generate. ☆☆UPDATE☆☆ I have now seen my mobile data throttled to the point that without wifi I can only make calls and send text messages. Any and all mobile data functionality is gone, and I have learned Mint Mobile's terms of service is a bunch of lies. After chatting with an employee I come to find out that losing priority for your mobile data queries during times of network congestion is supplemental to being throttled down to 512 kbps or 2G. Well, I have been doing speed tests when I can actually get them to work and the top speed I have seen is 0.29mbps, or 112kbps. The average I have been getting is 0.04 mbps or 40 kbps. 40kbps is cartoonishly slow, I used to get 52 kbps on the Earthlink dial-up free trial about 20 years ago. I cannot fathom how Mint Mobile is getting away with this blatant ripoff "unlimited" plan that is NOT unlimited. I think I'm at the file a complaint with the Federal Trade Commision, and the PA Attorney General's Bureau Of Consumer Protection point in this journey, and I will be porting my number to another carrier ASAP. Before you leave your existing carrier from being enticed by Mint Mobiles promises to provide comparable service for a bargain price, know that they are full of it. They offer comparable service as long as you keep ponying up money, and you will be very disappointed in the end.

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DS

End of day three and still no working phone

I received the new sim card within two day. No problem. I started the activation process on Saturday and based on the information I was reading expected a quick transfer of my phone number and the ability to use my new phone plan. However, now is the end of business on Monday and I still do not have a working phone and I need it for work! Needless to say I'm considering cancelling the activation and returning to my previous carrier, knowing it will only take a few hours max to do that.

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MF

Just spent almost an hour without any…

Just spent almost an hour without any resolution. Horrible customer service. Needed a new SIM card. Not going to happen unless I pay them more money. As a long time customer I would think that they would be willing to help out without sticking it to me. Once my time is up I am saying bye bye to Mint Mobile.

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S

Durante 3 meses gaste 15 gigas al mes y…

Durante 3 meses gaste 15 gigas al mes y por ende contrate un plan de 15 gigas al mes y me parece muy raro que en menos de 2 semanas he gastado los 15 gigas, algo que no había pasado antes y he usado el teléfono siempre de la misma forma. Ahora voy a tener un plan por 5 meses mas que porbablemente se me acaben los gigas antes del fin de mes. Terrible.

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