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Review summary
Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great.
But then i decided to buy a new phone with them.
How dare I do that! Worst company ever.
The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen.
I purchased insurance but i never even got the phone to activate it.
Im tired of getting danced around.
I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
You automatically renewed my service for a year on a different plan. I didn't authorize the plan and changed from unlimited to 5G. I did call and it was a process to get it changed back. I would like to be notified of any changes next renewal.
I didn't like that when I went to renew my plan, my rate doubled. I didn't like that the cheapest plan was still more expensive than the unlimited plan I had initially signed up for. That should be changed. Not everyone has 300$ in their pocket for a phone bill.
So the app has become confusing as far as me and my mother being on a family plan together I'm getting that discount paying it every 3 months and I changed it so that I had unlimited or I don't know why I keep running through data like crazy and my mother literally use I think less than 1GB for the entire 3 months I went over too bad we can't share unused data so I set my plans to the change for today's renew date and it gave me 20 GB I don't understand the charge process either my billing transaction pages very confusing so I don't know what I'm doing wrong and I wish there was more promotions for discounts for current customers
I get that data usage is 200 GB from May 1st to May 31st! MintMobile is my carrier. I have hackers that use data and there is no way to find out where they are! It would take being on line line for around 20 hours a day! THERE IS NO WAY THIS IS POSSIBLE!
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