Medigold Health

The interview and assessment went very well.

So great to find a company that doesn’t instantly exclude you for being over 50 and having any health issues. I haven’t had to make any claims yet but the policy is, in principle, ideal.

talked through everything and explained as went along. Unsure when my call was, (was a long time ago)

The doctor I spoke to, was friendly and obviously had read about my past problems and seemed to understand i have a condition that won't improve and is variable from day to day.

the person i spoke to about my need for a wheelchair at work (i can't walk due to a known health condition) the person asked me strange questions about how i wash my private areas (i don't as a rule do this in my office) then the final report described me as "wheelchair bound" not a term a healthcare professional should be using in 2025. i don't trust they are trained in anyway as healthcare professionals, just someone on the phone with a script that had nothing to do with why i was referred to them.

Awful experience, interviewer had an accent so strong I could barely understand him, I thought it would get better as the assessment went on & I would begin to understand him but it didn’t. I had to replete things two or three times, interviewer kept pausing to read the questions from a scripted sheet. !!

The consultant listened intently to my situation and was very professional.all in all this was a very good experience.

The doctor was very helpful and explained how everything was going to be gone through in our meeting and asked me a lot of questions about my hip

My experience with Merlin Jacob was an excellent one, she was professional, caring, understanding, she listened, she understood my situation. She was clear and knows what she is doing, she knows her job well, I can't fault the call I had, Merlin is a credit to the business. The company is highly recommended

Good services

Very understanding to my situation. Listened to all i said and asked appropriate questions.

Professional, good listener. Accurate representation. Appropriate advice to employer.

Positive experience

they listened to everything I had to say

Telephone consultation was on time , I was listened to and given good advise about my health conditions

The lady was understanding and compassionate

Professional objective knowledgable. I trusted Dr gonzalez

I've already done this survey

Not a good experience, I had to chase for an appointment then waited over a week after I made contact, then another week for the report, but then there was few minor errors so asked for it to be amended was informed this could take another 20 days so I asked to cancel the amendments but was later informed it had already been done, got the report and it was exactly the same! definitely in need of improvements not even as simple as make a call as mostly done by email which takes time to get a response, need more availability, better form of contact rather than emails.

Stop asking me for a review I have given sent in a review TWICE