The customer service representative who…
The customer service representative who helped me was very knowledgeable and helped me with the issue.
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4.1
Great
877 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile SE receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Broken webshop, and unavailable support
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement), but no confirmation email or any other information was given. Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual". This message is on regardless on time of day. So, when is "usual"? The LIA chatbot is hopelessly unhelpful and useless.
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Katastrof ,ringer kundtjänst kan knappt…
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
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Unreliable and deceptive
I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.
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Company details
Information provided by various external sources
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Website
www.lycamobile.seAll reviews
877 total • Write a review
Showing 821 - 830 of 873 reviews
c
skulle kosta160 men vimla debitera över 1100. Dåligt
Jag hade ett abb som skulle kosta 160/mån, när jag skulle betala var summan 420 och en vecka senare var det uppe i 1120. Skrev till kundtjänst men inget svar på en vecka då bytte jag till ett riktigt tele bolag. Grymt besviken på usel kundservice.
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c
I have ordred a SIM card since the 21st…
I have ordred a SIM card since the 21st of Februari and I haven't received it until now no response over the customer support email no response when contacting customer support they just tell you to send an email and then no answer !! Very bad customer support and very bad service
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c
Worse customer services
The customer service is too bad. They agreed to refund after the complaint registration but then never did. I called again after a month, and it took them 20mins to find the case and finally promised to do so in 14days. It's been 6 weeks and hasn't received it yet. I guess I will have to call them again. They need to work a lot to improve their webpage as well.
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