London Plus Credit Union is a financial cooperative based in the UK, dedicated to providing a range of financial services to its members. The company offers various savings accounts designed to help individuals achieve their financial goals, whether they are saving for emergencies or specific future purchases. Members can benefit from the Prizesaver account, which incentivizes saving by offering entries into monthly prize draws based on the amount saved. In addition to savings options, London Plus Credit Union provides affordable loan products tailored to meet the diverse needs of its members. This includes loans for household expenses and larger purchases, ensuring that members have access to the financial support they require. The company prioritizes member satisfaction by delivering personalized and professional financial services, focusing on creating a secure environment for saving and borrowing.
Reviewers frequently report negative experiences with London Plus Credit Union, citing customer pain points more often than praise. Common complaints include never, credit, loan, unprofessional.
A smaller set of reviewers mention positives such as excellent, excellent service, service, nadia. Overall sentiment is predominantly negative based on 5 reviews and an average rating of 1.8 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.8 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“I have been with this branch for well over 12years and been satisfied always but in the last couple of months there i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.8 out of 5 (poor) | 50 out of 100 | — | 5 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: London Plus Credit Union is #5 of 5 on overall rating in this group.
5 reviews of London Plus Credit Union. Filter by what matters to you.
Over a year ago
would not bother applying with this credit union, staff will not help unless already a member. They will sound unprofessional, will not call you back when promised. website does not work. calls never... See more
Over a year ago
Never seen a more unprofessional and uncommunicative staff at London Credit union. I had applied on the 23rd of April. Asked to submit payroll evidence. Told 3/5 working days to assess and reply. Had... See more
Over a year ago
I received an excellent service from Nadia from start to finish of the process. She kept me informed every step of the way, offering valuable advice and support for a positive outcome. Thank you, Nad... See more
Over a year ago
I have been with this branch for well over 12years and been satisfied always but in the last couple of months there is a noticeable drop in customer service, they never reply to emails and never answe... See more
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would not bother applying with this credit union, staff will not help unless already a member. They will sound unprofessional, will not call you back when promised. website does not work. calls never answered. Credit unions are meant to help local communities, this credit union is a menace to the community, they will perform only HARD SEARCHES when applying and detriment your credit for nothing.
Never seen a more unprofessional and uncommunicative staff at London Credit union. I had applied on the 23rd of April. Asked to submit payroll evidence. Told 3/5 working days to assess and reply. Had to chase for two weeks where no one could assist. Loan officers never there. Only open 3 days a week. And after 2 weeks of no assessment. I got called yesterday to say someone will review your application tomorrow and reply to you. 10am open/ 11am I get a email saying” AFTER CAREFUL REVIEW” we cannot approve your application. Absolutely you can refuse me. But don’t make me wait 2 weeks. Performs a HARD SEARCH on the 23rd of April and then after messing with my credit and open banking say no without feedback or reason. I would not recommend these people. All of them sounded very young and unprofessional. Never picking up the phone or replying to emails. Absolute disgrace to financial services intended to help local communities. PLEASE….
I received an excellent service from Nadia from start to finish of the process. She kept me informed every step of the way, offering valuable advice and support for a positive outcome. Thank you, Nadia.
I have been with this branch for well over 12years and been satisfied always but in the last couple of months there is a noticeable drop in customer service, they never reply to emails and never answer the phone
Been a customer for several years and never missed a loan repayment as they receive my child benefit directly which is almost £140 a month. They send emails prompting customers to apply for loans & then decline minuscule loans of just a few hundred pounds. Approve a loan, decline a loan, approve a loan, decline a loan. Zero consistency and you will ALWAYS have to chase up your application as zero response after weeks.
London Plus Credit Union is a financial cooperative based in the UK, dedicated to providing a range of financial services to its members. The company offers various savings accounts designed to help individuals achieve their financial goals, whether they are saving for emergencies or specific future purchases. Members can benefit from the Prizesaver account, which incentivizes saving by offering entries into monthly prize draws based on the amount saved. In addition to savings options, London Plus Credit Union provides affordable loan products tailored to meet the diverse needs of its members. This includes loans for household expenses and larger purchases, ensuring that members have access to the financial support they require. The company prioritizes member satisfaction by delivering personalized and professional financial services, focusing on creating a secure environment for saving and borrowing.
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