Review summary

Kenwood Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

L
Great service

Great service. Unsure of the booking so I made a call and the agent was helpful and communicated clearly.

Easy to deal with .

Easy to deal with . and a good price

Good pricing friendly staff and…

Good pricing friendly staff and holidays have been perfect

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All reviews

1,000 total • Write a review

Showing 11 - 20 of 996 reviews
MJ
5 out of 5 stars

Extremely helpful

We have used Kenwood Travel several times in the past and have been very pleased with the service given This year was no exception as we had to change the dates of our booking a few times and this did not present any real issues. Whilst we did have to pay admin fees to change our agent was extremely helpful. Their customer service is definitely a big factor in our choosing to use them for our bookings. Pricewise they are very competitive so all in all we are very pleased to use them for our bookings

Date of experience: July 15, 2025

JH
5 out of 5 stars

Very helpful and knowledgeable

A very easy website to navigate, therefore extremely straightforward finding and booking exactly what we were looking for. Claudia (who’s very knowledgeable and friendly) then called to confirm all the details and to let us know everything had been received and booked. Very happy - thank you ☺️

Date of experience: July 15, 2025

D
5 out of 5 stars

Great customer service …prompt response…

Great customer service …prompt response to request

Date of experience: July 15, 2025

HO
5 out of 5 stars

Booking a holiday

Competitively priced. All my queries were answered in full and the agent spent a lot of time going into the details for me. i was very confident that the team knew the location and hotel accommodation in detail. Quick and efficient booking and confirmation process.

Date of experience: July 15, 2025

MS
5 out of 5 stars

Great and responsive customer service…

Great and responsive customer service from the agent.

Date of experience: July 14, 2025

J
5 out of 5 stars

Great company and easy to use website

I’d never heard of this company until I tried to book direct with a Caribbean hotel and because I’m in the uk and wanted to pay the hotel in sterling and not dollars they mentioned this company. Fantastic website and easy to book

Date of experience: July 13, 2025

AO
4 out of 5 stars

Really pleased with the experience so far

The reason I gave 4 & not 5 stars is that we’ve only just booked our next year holiday so I can’t give a full review. That said , we have travelled with Kenwood before and have always been very pleased with our experience. This time I spoke to Allie, I’d done a bit of groundwork myself pricing checking flights etc and then Allie came in and after listening to what we wanted she was able to put together our holiday, staying at the hotel we wanted, using the airport of our choice and arranged transfers. Allie wasn’t at all pushy and if anything was the reverse asking if there was anything else etc and even said that once the flights go ‘live’ she will check with us on ‘times’ before locking us in.

Date of experience: July 12, 2025

MD
5 out of 5 stars

Superb, smooth and professional booking!

Superb! Melissa was so kind, informative and helpful. Even though she was taking over our enquiry from Aaron who is on holiday. Thanks got to him also, for being so helpful during our initial inquiry. Really looking forward to our holiday and silver wedding trip to Jamaica next year.

Date of experience: July 12, 2025

R
5 out of 5 stars

Professional attitude and in-depth…

Professional attitude and in-depth knowledge of resorts. Carole impressed me with everything she said and did. Nothing was too much trouble. Rare these days! Carole is the creme de la creme of travel.

Date of experience: July 11, 2025

AB
5 out of 5 stars

Helpful and professional

Reshmee, whom I booked my holiday with for the second time, was nothing but helpful, professional and patient. Answering my questions and providing the clarity I needed re different destinations. Give this lady a raise!

Date of experience: July 11, 2025

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