Some prices appear great as you comb thru the website...however..cigars arrive in interior shape or are dried out. Shipp...Read more
it started when they changed the cigars they market as alternatives. The new ones are far worse than the previous. Of co...Read more
Congrats JR, you lost a loyal customer. Placed an order on Thanksgiving, waited a week. Nothing. I called customer service, they told me the order was somehow denied. And guess what, the credit card charge was already completed, and the order still shows up in my order history. Cannot believe it.
Made a purchase, now I receive at least 5 emails a day from these guys, it's ridiculous.
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Reviewers frequently report negative experiences with JR Cigars, citing customer pain points more often than praise. Common complaints include cigars, order, customer, service. A smaller set of reviewers mention positives such as cigars, order, great, only. Overall sentiment is predominantly negative based on 86 reviews and an average rating of 1.7 stars.