Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 441 - 450 of 454 reviews
SS
Best out there
I regularly use these for my locusts and aspen. Nearly Every order I have placed turn up the following day. There have been a few occasions when the order has been lost in the post, on each of these occasions the order has been resent with no quibble. Service like this is hard to find so I remain a loyal customer.
Date of experience: August 15, 2014
C
Couldn't ask for better!
I dealt with this company through eBay and I purchased a vivarium from them, not only was the product perfectly described and exactly as pictured but it arrived very quickly. I was so pleased that I personally wrote to the company thanking them. They are very polite and helpful to deal with, I would highly recommend buying from this company and see for yourself they are amazing to deal with!!
Date of experience: August 14, 2014
A
Alastair
US
Consistenly good service.
I regularly purchase live crickets from Internet Reptile. I have made about twenty purchases I estimate. On one occasion I felt that the crickets were not in especially good condition. On one occasion the crickets took four or five days to arrive. On neither occasion did I bother to complain. So on 18 occasions good quality crickets have arrived by the first possible delivery (well done Royal Mail), as I live on Orkney I think that is a very acceptable; recommended.
Date of experience: August 5, 2014
TR
Just keep doing what your doing
I have always had such great service from you guys. Very quick delivery and the live food is always in good health. very rarely do you get any dead. Great size too. I did have to phone once about something and I received help like it came from my best friend. so cheerful and very happy to help. Keep doing what you do guys, perfect!!
Date of experience: August 5, 2014
JJ
Fantastic value and quality!
Order my livefood from here and they're always well packaged, arrive quickly and alive!! :) Will order again
Date of experience: July 13, 2014
JB
great service, would highly recommend
I would highly recommend this company. I have placed many orders and items are always despatched promptly. Their customer service is excellent and are always happy to help.
Date of experience: July 7, 2014
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