Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 31 - 40 of 454 reviews
MT
Live food and dry goods
My mixed order of dry goods and live food were well packaged and were dispatched quickly. Delivery was within 24 hrs. The live food was in good condition. The shedding caves are very small irl so would only recommend for very small geckos such as viper or dune.
Date of experience: April 16, 2025
NE
Excellent service and great products.
Excellent service and great products.
Date of experience: April 5, 2025
JS
Only use these guys
Only use these guys. Stellar service
Date of experience: March 26, 2025
K
Kayle
US
A great product at a great price would…
A great product at a great price would definitely recommend this product to anyone that needs quality live food. Great customer service. Quick to respond and resolve. Good selection of products and very competitive prices. 😊🥰
Date of experience: March 21, 2025
JW
Just what the doctor ordered.
I looked in all my local stores and even places such as amazon for this bulb, to no avail. I have never purchased from this site before and was a little sceptical as i am purchasing from online retailers im unfamilliar with but felt the security of pay pal id give you a go. The bulb arrived promptly and well protected. I immediately installed it as my uvb was overdue replacement. I can say i am completely satisfied with the service, price and quality of the product. Thank you very much for your business.
Date of experience: March 14, 2025
MD
Placed my order online and received it…
Placed my order online and received it complete and perfect the very next morning. Brilliant customer service! Will definitely be ordering again.👍👍
Date of experience: March 12, 2025
MT
Just the best
So, as per previous reviews I've had nothing but great experiences with these guys. On Sunday night I ordered 2 new thermostats and on Monday morning realised I need to add to the order. Unfortunately it's was too late as my original order had been dispatched. They messaged me and told me to put the order through and they would refund the delivery cost. Today I received both orders and an email to say I was being refunded the second orders delivery. Just one of the best companies I've ever had dealings with. I'm a loyal now.
Date of experience: March 11, 2025
JL
Good costumer service
Good costumer service, item delivered quickly
Date of experience: March 10, 2025
LT
terrible company and customer service is non existent
I brought some live reptile food off these people, i paid for 24/48 hr delivery, partly because we needed it quickly but also so that it didnt arrive dead.. even after many emails and attempts to contact them via facebook etc i had no response whatsoever, the food arrived eventually almost a week late and mostly dead :(
Date of experience: March 9, 2025
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