Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 11 - 20 of 454 reviews
DS
I buy all my insects from Internet…
I buy all my insects from Internet Reptile for Koko my chameleon. The service is amazing, 100%quality every time and very good value for money
Date of experience: May 30, 2025
KM
Amazing customer service!
Amazing customer service! I placed an order and needed my stuff in a hurry as am rescuing a small tortoise. I asked for a faster delivery if I paid and it was no issue with them. Got my stuff the following day. However the delivery service lost one of my boxes. As soon as I emailed they sent the stuff out for delivery same day. Will defo be using for all my tortoise stuff from know on.
Date of experience: May 24, 2025
r
would be 5 star but recieved less…
would be 5 star but recieved less livefood then stated 15 out of 25 locust about 50 out of 100 calciworms 5 silkworm dead 5 locust dead 2 roach dead
Date of experience: May 19, 2025
L
Lucy
US
Great service- highly recommend
Delivery was so fast and I was updated the whole time. Such a great service. The crickets arrived alive and there were so many in the box and all in great condition. I am going to try the substrate but it looks fabulous. Such a positive experience all round. Thank you
Date of experience: May 16, 2025
MA
I ordered some honey sticks for my…
I ordered some honey sticks for my buddies and after few days received email that “we have cancelled your as per your request and money have been refunded” which I didn’t even know. I contacted them and come to know that they don’t have in stock WOW what a way to cancel an order, so unprofessional And I am still waiting for my money back as it have not hit my bank yet. Not a good experience and won’t give them a second chance. Bye for ever
Date of experience: May 15, 2025
TH
Can't complain about the service and…
Can't complain about the service and value for money always use for my item's i need for my snakes and spiders, again recommend to all.
Date of experience: May 15, 2025
M
Marion
US
Competitive Prices, Reliable Shipping
Internet Reptile have a great range of products at competitive prices, & do really fast shipping; keeping one updated. This is important for me, as my work hours make it near impossible for me to be at home for deliveries; so things MUST come on my days off, & due to Internet Reptiles fast dispatch, it's easy for me to calculate for the arrival to be on one of my days off. Also, I ordered a replacement tank for a 6-7 year old one that was just past it's best, so pick up would have been really hard to do due to the weight.
Date of experience: May 14, 2025
MF
Excellent service as always
Excellent service as always, such a shame you have my size Viv or I would of ordered from you
Date of experience: May 13, 2025
S
Sofia
US
Ordered over £200 worth of items from…
Ordered over £200 worth of items from here. Over two weeks later we are still without the order or a refund. They claim it was delivered ‘to a safe space’ which the delivery company states was at our front door on full view of everyone on a main road. Internet reptile are saying it’s nothing to do with them. So if you order from here, stay in your house from the moment you order until you’ve received your item coz you will get no help if it’s not delivered and they will just abandon the parcel. The delivery company have tried to intimate us and an elderly neighbour, snooping around after we raised the issue, internet reptile do not care.
Date of experience: May 13, 2025
RP
Won't shop anywhere else
Internet reptile is my genuine "go to", for all things needed for my scaly family. Best prices! Easy to use website! Huge selection! & fab postage! Happy to recommend to everyone.
Date of experience: May 9, 2025
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