Great Expiernce
Great Expiernce
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3.5
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
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Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
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I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
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Company details
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Website
www.idmobile.co.ukAll reviews
1,000 total • Write a review
Showing 451 - 460 of 996 reviews
SO
Great for price and reliability
Price and reliability are excellent. EU roaming included.
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PJ
Quck, competent, friendly
I have received a very quick, competent and friendly service from ID rep at Curry's near Brent Cross Shopping Centre in London.
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MP
No problems encountered
No problems encountered. I appear to have the similar level of signal/service as my previous provider.
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pb
Id Old School that's really new school
Been now with Id over 2 years and found the price to Service better than EE I am getting new phone with more data, better price and with might say best Best 5 G coverage So good I good my daughter her second phone again best deal ( iPhone 16 pro max ) Would recommend On a last note Carphone warehouse should be given 5 Stars also as they arranged this for me as an existing and new customer Which is my daughter.
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JG
Weak signal even when I have full…
Weak signal even when I have full signal the internet is so slow or none existent
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J
Good price for rolling monthly contract - lack of contact to resolve problems is stressful
I have a rolling monthly contract which is sufficient for my needs. I had problems with the initial setting up of my direct debit in October 24. No simple way of contacting them to sort it out - no human available - presume that is why the cost is low.
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