Second renewal with Jake Myres @ Ideal Utilities
Second renewal Jake Myres has organised for our company's electricity supply contract. Very happy with the service we received and the pricing this time round.
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4.9
Excellent
71 reviews
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Review summary
Ideal Utilities is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Great service
Thanks to Jake Myers for his very helpful and prompt service. Got us into a far better contract than the previous one
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Jake was excellent
Jake was excellent. His customer service was second to none
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Second time dealing with Jake to change…
Second time dealing with Jake to change over business energy ! Really helpful and efficient! Excellent communication . Thanks Jake
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Company details
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Website
www.idealutilities.co.uk
All reviews
71 total • Write a review
Showing 1 - 10 of 67 reviews
WH
After some rather difficult experience…
After some rather difficult experience our club has entered into an agreement with a provider using the services of Ideal Utilities. What made the difference was the service and support given by one of their agents, Jake Myers. Without his professionalism and good sense I doubt that we would have arrived with a satisfactory contract and solution.
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NJ
I've been dealing with ideal for a…
I've been dealing with ideal for a number of years now and always been happy. I recently had an issue with a new contract whilst I was away on holiday, one call to Jake and he dealt with it seamlessly. I have recommended to others.
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DC
Highly Recommend Ideal Utilities for Energy Procurement
Ideal Utilities recently secured a fantastic energy price for our business, and we couldn't be happier with the service. The process was smooth and efficient, and we're looking forward to seeing the benefits of the new, lower rates. In particular, I'd like to commend Alex for their exceptional support throughout the entire process. Alex was professional, knowledgeable, and always available to answer our questions. Their expertise and dedication were key to us obtaining such a favourable deal. We highly recommend Ideal Utilities, and especially Alex, to any business looking to optimize their energy costs.
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MM
Brilliant service and great experience
Tom Mckivett was absolutely amazing in helping with the electricity contract for the business. I will definitely be using these guys again and recommending them to family members who also have businesses. Once again, thank you very much.
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F
Lacking Transparency!
Having read the reviews I'm surprised that i'm writing this. I signed up for a 1 year contract for gas supply using this 3rd party. I normally take care of my own contracts. The rate offered was decent at the time and given the volatility of the markets I accepted a 1 year contract. I signed the 1 year contract and on I went quite happy. Sadly however the transparency in the contract was extremely poor. What I was actually signed up to was a 3 year smart tracker (no mention of 3 years in my copy of the contract) This only came to light following an in-depth conversation with the correct person from the supplier. This has lead me to believe that this contract was sold with one thing in mind and that was the commission. Having spoken with a manager at this company who assured me that he would resolve the issue. He hasn't. Edit - the contract was put in place by your colleague Jordan McSpirit on the 24th March 2023. Your investigation is inaccurate. Edit - Very much still in a rolling contract with smartest energy if you wish me to post the actual document on here I’ll happily do so.
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RP
Very helpful
Jake was very helpful, knowledgeable and professional. Gave us good advice and saved us money on our bills
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DG
Jake was very helpful found a better…
Jake was very helpful found a better price and explained everything to me . I liked that he wasn’t pushy or rude .
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MV
Efficient, helpful advice
Tom was very helpful and quick to answer any questions. His knowledge on the companies up for renewal was appreciated. Will look to renew with them next time.
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GW
Great Utility Services
Ideal Utilities offered great utility services. The staff were friendly and honest, helping me get the best deals. The process was smooth and satisfying. Highly recommended for their professionalism and good prices.
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