Grate shop
Grate shop , good service and very friendly staf.. And the most importantly amazing watches at amazing prices.. I just bought my first Rolex with them and love it..
4.7
Excellent
100 reviews
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Review summary
Iconic Watches / Ancient and Modern Jewellers Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Great service and a watch in perfect…
Great service and a watch in perfect condition, just as the description! No complaints at all :) Really pleased with the watch purchased, would recommend for future purchases.
Very welcoming
Very welcoming, helpful, and informative; and an excellent price for my watch. Placed order and watch delivered following day. A great buying experience can thoroughly recommend It
Gone down hill
This shop used to have a great reputation for customer service and quality. Unfortunately that seems to no longer be the case.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.iconicwatches.co.uk
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
AO
A Orr
US
Poor customer service & poor quality/reliability of product.
Having spent just shy of £1,000 on a Tag Heuer watch less than 4 years ago I'm disappointed to note I've had to return the watch to Iconic Watches 3 times for repair. The watch is only worn on special occasions a handful of times each year. I was frustrated within 6 months of purchase I had to return the watch due to an issue with the hands sticking together. Sixteen months later I had to return it again as one of the hands completely dislodged within the watch. (Seems reasonable to assume their is an issue within the watch at this point) Less than 20 months later the watch has completely stopped working and has been with the shop for repair since June (to-date). Having highlighted by phone that I had loss trust in the watch and that I had spent close to £80 in postal costs sending the watch back to them, I was then accused by a member of staff (Alison) of being careless in possession of the watch and that the issues encountered were all my fault. This statement was made without any evidence and I was left appalled by such accusations. Certainly not the level of customer service I expected. Furthermore, they are now demanding £75 to return the watch after it's 3rd repair in less than 4 years, and despite having a life-time warranty from the manufacturer. (or so I was led to believe at purchase from their website) I have since I contacted the National Association of Jewellers (NAJ) to complain. They advised me I had to complain to Iconic Watches and received a final response before they would take on my complaint. I wrote to Iconic Watches over 16 days ago to lodge a formal complaint and I requested a written response within 14 days or by 9 August. To date I have yet to receive a response or even a formal acknowledgement. Despite doing weeks of research prior to purchasing my watch and reading several positive reviews online I'm left disappointed with my experience and I want to highlight the issues I've encountered for others to see. I'm a reasonable person and I don't enjoy having to leave negative reviews, however I feel I've done all I can to resolve this matter and I'm now left with no choice but to escalate my concerns. Mr A Orr.
Date of experience: August 10, 2024
BC
Excellent service
Excellent service. Genuine product, very quickly delivered at a fantastic price. They are outstanding :-) Thanks!
Date of experience: July 16, 2024
GB
Item come well packaged and on time
Item come well packaged and on time. Staff very helpful. Watch is basically new, protection on both side hadn't been removed. Thoroughly recommend for any luxury watch purchase. 💪
Date of experience: April 26, 2024
LC
I'm a repeat customer at this online…
I'm a repeat customer at this online watch store due to their consistent reliability and diverse range of watches, catering to every style and budget, from casual to luxury.
Date of experience: December 13, 2023
G
Gina
US
As an active individual
As an active individual, I needed a watch that could withstand my active lifestyle. This sports watch from this store has exceeded my expectations. It is highly durable, with a rugged design that can endure rigorous activities and outdoor adventures.
Date of experience: May 25, 2023
HH
I was blown away by the variety of…
I was blown away by the variety of watches available at this store and appreciated the attention to detail with the nice packaging.
Date of experience: April 17, 2023
PS
neither watch nor money! at the moment!
I ordered a watch as a gift for Christmas on December 15th, the next morning they asked me to send them a document and proof of address. On the 16th afternoon an e-mail arrives with an apology for the fact that the watch was destined to be sent to another customer. Money returned after 3/5 working days. Today 19 have not yet arrived. This way I can't buy another watch and therefore no gift!
Date of experience: December 19, 2020
BW
Wouldn’t order online
Ordered the watch online and was told it would be with me by Monday , called them Monday and they told me I had to supply ID via email , bank statement and driving licence , told me this after I paid , watch come on the Wednesday and the links were not taken out as agreed the day before. Email address on PayPal was wrong , all seemed a bit weird.
Date of experience: June 3, 2020
jd
john doe
US
bought a 2016 Longines Heritage moon…
bought a 2016 Longines Heritage moon phase, it came on time and was described as new,it looked brand spanking new ,no marks or scratches, The Longines wooden box looked gorgeous ,no marks,scratches or dents. looked at Ebay but it was about the same price with no guarantee it was genuine. well happy and would recommend them anytime ,just ask for Priscilla who will sort everything for you.
Date of experience: December 2, 2019
P
Phil
US
Tudor Pelagos LHD
This was a second purchase from Iconic , this being another Tudor Pelagos watch, this model being the LHD version. No issues again with purchase , all documentation was correct. For ref I was purchasing a pre registered watch. Unworn and as new. The watch is simply stunning. I have no issues purchasing from this company, a delight to do business with. I also was not asked to leave any review of the company. Highly recomended.
Date of experience: September 7, 2018
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