Ibbett Mosely is a residential sales and lettings agency operating in the regions of Borough Green, Otford, Sevenoaks, Tonbridge, West Malling, and Westerham. The company specializes in facilitating property transactions for both buyers and sellers, as well as providing rental services for landlords and tenants. With a focus on local expertise, Ibbett Mosely caters to individuals and families seeking to buy, sell, or rent residential properties in these areas. The agency's website, www.ibbettmosely.co.uk, offers a user-friendly platform for browsing available properties and includes detailed listings that allow customers to filter searches by price, location, and property type. By prioritizing customer service and market knowledge, Ibbett Mosely aims to support clients through the often complex process of real estate transactions, making them a trusted choice for those looking to navigate the housing market in Kent.
Ibbett Mosely in West Malling receives high praise for its exceptional service, with many reviewers highlighting the professionalism and support provided by staff members like Deborah and Gail. Customers appreciate the efficient communication and quick sales, often achieving full asking prices within weeks.
Positive experiences are frequently noted, with people describing the team as friendly and knowledgeable, making the buying and selling processes smooth and stress-free. However, there are critical voices expressing disappointment, particularly regarding experiences at other branches, with claims of inadequate service and illegal practices. Despite these concerns, the overwhelming sentiment remains positive, showcasing Ibbett Mosely as a reliable choice for real estate needs. Overall, the majority of reviews reflect a strong satisfaction with the services offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Gail and Deborah were fantastic in their support of the sale of two houses for us”
“Asked multiple times if our house could be listed in other local branch windows - never got a response and could see...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 22 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Ibbett Mosely West Malling is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.4).
22 reviews of Ibbett Mosely West Malling. Filter by what matters to you.
Gail and Deborah were fantastic in their support of the sale of two houses for us. Throughout the entire process they kept us updated, negotiated on certain aspects with extreme professionalism and were really invested in our move going above and beyond on so many occasions. A really personal service which is what we wanted, I would wholeheartedly recommend Ibbett Moseley
Fantastic service from Ibbett Mosely, West Malling. Deborah, Gail and Bev accompanied all the viewings and kept us up to date. Had offers of full asking price in 15 days. Was great to be able to pop into the office for reassurance. Would definitely recommend.
Utterly brilliant from start to finish particularly Gail Lee. We had fantastic communication all the way through the sale and couldn't recommend the whole team at West Malling enough. I'm hoping it will be a long time before we need them again but they would be my first call and I share that opinion with anyone that is looking!
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My husband and I recently sold our house through Ibbett Moseley. From the very beginning, they were efficient and friendly and made the process very smooth. They booked in viewings on the very first day the house went on the market. They always answered emails and picked up the phone. Our house sale got a little complicated with 7 houses in the chain, but Ibbett Moseley kept us informed throughout and made the experience a lot less stressful that it could have been! Thanks to them, we are in our new home for Christmas! Would recommend to anyone.
We used Ibbett Mosely as our estate agents to buy our very first house. Some other estate agents put us off straight away even before viewing the house because they were so cold and extremely unfriendly, but Deborah from Ibbet Mosely had such passion and care and made us fall in love with our house from the start. Throughout the process, they contacted us frequently, even through the stress of moving, they instantly put us at ease. The knowledge, customer care and most importantly, communication was fantastic, even answering emails outside of their working hours. Ibbett Mosely truly strive to be the best and we couldn't recommend this company enough. Absolutely 5*
Can’t recommend Deborah and her team enough. Provided an excellent service selling our house in double quick time for the price we wanted. If you are thinking of selling your house I wouldn’t hesitate in getting in contact with the West Malling office.
I’m searching for a property so I’m speaking to a lot of agents but Ibbetts responded really quickly gave great insight into the property and the area. I’m not a great ‘reviewer’ but was impressed so hence this endorsement. Given my experience as a homebuyer I would most definitely sell through them.
We recently bought a house from Ibbett Mosely and had such a fantastic experience. From my first phone call to Tracy to find out more information about the house to exchanging and completing we couldn’t have asked for a more professional, personable and communicative team. Deborah’s communication was exceptional, she worked so hard to make sure the sale went through at a time that suited both her buyer and us. At times when we thought the chain might wobble Deborah went out of her way to reassure all parties and make sure we were all on the same page, if it wasn’t for Deborah I think we would still be yet to exchange as she really pulled the whole chain together. I would recommend Deborah and her team to anyone who asked, they are just brilliant. We would use them ourselves if we were to ever move (which we won’t as the house they found us is so wonderful!)
We used Ibbett Mosely (West Malling) to sell our house in Leybourne. We achieved a quick sale at the full asking price. Deborah and her team couldn’t have been more professional and attentive through the whole transaction. We would highly recommend them to anyone.
Deborah and the team have been brilliant from the moment we spoke to them right up until the completion of the house. We were outside of the area and had to sell remotely during the pandemic. They handled everything smoothly and with COVID safety in mind. We cannot thank them enough for their professionalism and warmness.
I cannot rate Ibbett Mosley’s West Malling office highly enough. Deborah and Jules were extremely helpful and professional throughout the whole process. They were working under very difficult conditions because of Covid 19 and the March 31st stamp duty deadline. However, they achieved a very good price for my property and offered great service throughout. I will definitely use them for any future property transactions.
I couldn’t of asked for a better estate agents from the minute they did the valuations, they went above and beyond to provide exceptional service. The viewing were extremely well managed and the staff in the offices were so polite, kind and considerate when arranging the details. Deborah did an outstanding job at the time of accepting an offer and handled all negotiations to to a quality that I cannot even describe, it was faultless. She made every effort to find the best buyer and kept me updated every step of our process. The other factor that i want to say thank you for was the detail and support in navigating me through the legal process, liaising with soliciters and facilities management companies which relieved so much stress during the pandemic. Can’t recommend them enough and absolutely would use them again and again!!!!
We just want to say thank you to Deborah and the team at Ibbett Mosley in West Malling. We have recently sold our house with them and throughout the process they were professional and efficient. It has been a difficult time to have viewings recently with the ongoing pandemic, but the processes that were put in place by the team were to keep both ourselves and potential buyers safe. Which made the whole process more comfortable for us. We cannot recommend them enough. Five stars!
I used Ibbett Mosely twice - to purchase my house and to sell it. So great was the service I received when I bought my home that I used them again six years later to sell. Best agency in the area by a mile. I would not hesitate to recommend the team in West Malling - efficient, friendly and professional.
Very professional. A step up from the other Estate Agents we worked with.
A fantastic team all round at the West Malling branch could not have done without them thank you all so much for your help and professional guidance
Ibbett Mosely is a residential sales and lettings agency operating in the regions of Borough Green, Otford, Sevenoaks, Tonbridge, West Malling, and Westerham. The company specializes in facilitating property transactions for both buyers and sellers, as well as providing rental services for landlords and tenants. With a focus on local expertise, Ibbett Mosely caters to individuals and families seeking to buy, sell, or rent residential properties in these areas. The agency's website, www.ibbettmosely.co.uk, offers a user-friendly platform for browsing available properties and includes detailed listings that allow customers to filter searches by price, location, and property type. By prioritizing customer service and market knowledge, Ibbett Mosely aims to support clients through the often complex process of real estate transactions, making them a trusted choice for those looking to navigate the housing market in Kent.
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