Ibbett Mosely is a residential sales and lettings agency operating in the regions of Borough Green, Otford, Sevenoaks, Tonbridge, West Malling, and Westerham. The company specializes in facilitating property transactions for both buyers and sellers, as well as providing rental services for landlords and tenants. With a focus on local expertise, Ibbett Mosely caters to individuals and families seeking to buy, sell, or rent residential properties in these areas. The agency's website, www.ibbettmosely.co.uk, offers a user-friendly platform for browsing available properties and includes detailed listings that allow customers to filter searches by price, location, and property type. By prioritizing customer service and market knowledge, Ibbett Mosely aims to support clients through the often complex process of real estate transactions, making them a trusted choice for those looking to navigate the housing market in Kent.
Ibbett Mosely in West Malling receives high praise for its exceptional service, with many reviewers highlighting the professionalism and support provided by staff members like Deborah and Gail. Customers appreciate the efficient communication and quick sales, often achieving full asking prices within weeks.
Positive experiences are frequently noted, with people describing the team as friendly and knowledgeable, making the buying and selling processes smooth and stress-free. However, there are critical voices expressing disappointment, particularly regarding experiences at other branches, with claims of inadequate service and illegal practices. Despite these concerns, the overwhelming sentiment remains positive, showcasing Ibbett Mosely as a reliable choice for real estate needs. Overall, the majority of reviews reflect a strong satisfaction with the services offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Gail and Deborah were fantastic in their support of the sale of two houses for us”
“Asked multiple times if our house could be listed in other local branch windows - never got a response and could see...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 22 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Ibbett Mosely West Malling is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.4).
22 reviews of Ibbett Mosely West Malling. Filter by what matters to you.
A company that Practices illegally, the Vendors or buyers are not important to the people who work for them. The principles of purchasing and selling set out by TPOS - Which is not used within this business similar to travel agent not being Abta protected
Ibbett Mosley tried to sell me a property which they had no right to market as no diligence had been done on the seller-who had no right to sell. 3 months in and still no formal response to my complaint
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Ibbett Mosely is a residential sales and lettings agency operating in the regions of Borough Green, Otford, Sevenoaks, Tonbridge, West Malling, and Westerham. The company specializes in facilitating property transactions for both buyers and sellers, as well as providing rental services for landlords and tenants. With a focus on local expertise, Ibbett Mosely caters to individuals and families seeking to buy, sell, or rent residential properties in these areas. The agency's website, www.ibbettmosely.co.uk, offers a user-friendly platform for browsing available properties and includes detailed listings that allow customers to filter searches by price, location, and property type. By prioritizing customer service and market knowledge, Ibbett Mosely aims to support clients through the often complex process of real estate transactions, making them a trusted choice for those looking to navigate the housing market in Kent.
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