Like was very helpful and easy to talk
Like was very helpful and easy to talk. He explained everything in very details and also answered our doubts

HSBC UK is a leading financial institution that provides a wide range of banking services and products to individual consumers and businesses. The company offers current accounts, loans, mortgages, and credit cards, catering to diverse financial needs. HSBC UK also specializes in investment services and savings products, helping customers manage and grow their finances effectively. Targeting both personal and small business banking clients, HSBC UK supports its customers with services like Premier and Advance banking, which offer additional benefits such as travel insurance and wealth management. The bank's user-friendly online platform enables customers to manage their accounts, make investments, and access financial guidance conveniently. With a commitment to meeting the financial needs of its clients, HSBC UK remains a trusted choice in the finance and insurance sector.
HSBC UK receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff across various branches. Reviewers frequently mention the helpfulness and professionalism of employees like Vasanti, David, and Iyke, who are praised for their patience and thorough explanations regarding account benefits and financial advice.
Many customers express satisfaction with the smooth account opening process and the overall positive experiences they have had at HSBC. However, a notable complaint arises regarding the lack of a basic bank account option for individuals with bad credit, which some consider a significant drawback. Despite this criticism, the majority of reviews reflect a strong sentiment of appreciation for the customer service and support received. Overall, HSBC UK is viewed very favorably by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Went to the cheylesmore branch in coventry and Vasanti was super helpful and easy to talk to”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: HSBC UK is #1 of 5 on overall rating in this group.
60 reviews of HSBC UK. Filter by what matters to you.
Like was very helpful and easy to talk. He explained everything in very details and also answered our doubts
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I came to the HSBC Harrow branch to open a new bank account. Jahnavi quickly helped me get comfortable and guided me through the mobile banking process.
A recent visit to the Goring by Sea branch, for advice about a credit card dispute . Owing to my hard of hearing, I received help from Claudia, and Rachel , I can’t rate the service High enough. Martin J Grossman
Excellent service by zreeda from Peterborough branch very polite and knowledgable would highly recommend hsbc
Alka was incredibly helpful and supportive. She assisted my cousin with opening an international student account and guided him through all the benefits and perks available. Excellent service!
I had great assistance from the start of my journey. The people in the Newcastle branch were really helpful. The lady at the reception, Hollie, explained everything about the accounts quite well.
She was super sweet and helped my friend throughout her application process. It was much easier and less daunting than I thought it'd be
what Emmie did for me was important. I eas not expecting to find someone so helpful and kind. Thank god I got Emmie that day. I am by myself here and she helped me open a bank account.
Tanzila, who helped me was a great help and very customer friendly
It was a very helpful experience and Iyke was very helpful and taught me how to navigate the cards etc.
Iyke was super helpful, instructions were crystal clear!! I was nervous to do this as an international student but he has helped immensely thank you iyke :)
Visited Shipley branch today Mohammed Azeem was great & very helpful went above & beyond with our business account issues & answered all our concerns. Thank you for a great customer service 5 star service.
HSBC UK is a leading financial institution that provides a wide range of banking services and products to individual consumers and businesses. The company offers current accounts, loans, mortgages, and credit cards, catering to diverse financial needs. HSBC UK also specializes in investment services and savings products, helping customers manage and grow their finances effectively. Targeting both personal and small business banking clients, HSBC UK supports its customers with services like Premier and Advance banking, which offer additional benefits such as travel insurance and wealth management. The bank's user-friendly online platform enables customers to manage their accounts, make investments, and access financial guidance conveniently. With a commitment to meeting the financial needs of its clients, HSBC UK remains a trusted choice in the finance and insurance sector.
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