Great experience Cheylesmore branch
Went to the cheylesmore branch in coventry and Vasanti was super helpful and easy to talk to. We managed to do everything I needed and more! Thanks for the great experience.

HSBC UK is a leading financial institution that provides a wide range of banking services and products to individual consumers and businesses. The company offers current accounts, loans, mortgages, and credit cards, catering to diverse financial needs. HSBC UK also specializes in investment services and savings products, helping customers manage and grow their finances effectively. Targeting both personal and small business banking clients, HSBC UK supports its customers with services like Premier and Advance banking, which offer additional benefits such as travel insurance and wealth management. The bank's user-friendly online platform enables customers to manage their accounts, make investments, and access financial guidance conveniently. With a commitment to meeting the financial needs of its clients, HSBC UK remains a trusted choice in the finance and insurance sector.
HSBC UK receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff across various branches. Reviewers frequently mention the helpfulness and professionalism of employees like Vasanti, David, and Iyke, who are praised for their patience and thorough explanations regarding account benefits and financial advice.
Many customers express satisfaction with the smooth account opening process and the overall positive experiences they have had at HSBC. However, a notable complaint arises regarding the lack of a basic bank account option for individuals with bad credit, which some consider a significant drawback. Despite this criticism, the majority of reviews reflect a strong sentiment of appreciation for the customer service and support received. Overall, HSBC UK is viewed very favorably by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Went to the cheylesmore branch in coventry and Vasanti was super helpful and easy to talk to”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: HSBC UK is #1 of 5 on overall rating in this group.
60 reviews of HSBC UK. Filter by what matters to you.
Over a year ago
Went to the cheylesmore branch in coventry and Vasanti was super helpful and easy to talk to. We managed to do everything I needed and more! Thanks for the great experience.
Over a year ago
Premier Onboarding: David was great on call really helpful and patience. Explained me things in detail about the benefits of premier account. Thanks a lot much appreciated.
Over a year ago
Was very good and patient with me and explained a lot.
Over a year ago
I visited HSBC Bank this morning and was very impressed with the customer service. The staff (Tharu) were extremely helpful, professional, and friendly. I’ve never experienced such excellent service a... See more
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Went to the cheylesmore branch in coventry and Vasanti was super helpful and easy to talk to. We managed to do everything I needed and more! Thanks for the great experience.
Premier Onboarding: David was great on call really helpful and patience. Explained me things in detail about the benefits of premier account. Thanks a lot much appreciated.
Was very good and patient with me and explained a lot.
I visited HSBC Bank this morning and was very impressed with the customer service. The staff (Tharu) were extremely helpful, professional, and friendly. I’ve never experienced such excellent service at a bank before. Thank you for making my visit smooth and pleasant!
Took retirement from work and needed advice on what to do with my finances. Had a really positive experience and am very happy with service I received. I used Stockton branch where I found all staff friendly and helpful and in particular Gaynor le feuvre and Peter NAISBITT would highly recommend them.
Visited HSBC Newcastle-Under-Lyme today to open a bank account and it was such a smooth process. Julie and Nyaradzo were so welcoming and absolutely wonderful! They guided me through everything and answered all my questions patiently and so kindly. It was an absolute pleasure meeting them today! :)
HSBC do not offer a basic bank account for those with bad credit it is always refused, this is illegal
Great service, very kind and helpful solved the problem immediately
It really quicker and good experience for me on first time. Staffs are good and kind with their customers
I'd been struggling to unlock my buisness on line bank account for months, waiting for paper statements to manage my account and stuck in a frustrated big black hole, putting it in 'the too hard basket' and just blundering along but knowing I had to deal with it. I popped into Canterbury branch of HSBC today and so grateful to Claire for all her help in assisting me to be back up and running, it's such a relief, now can i can move forward. Thank you Claire
Iyke is a great person,he told us a lots things,his enthusiasm and passions really encourage me.And he is very professional.
Jen Roll helped me a lot to clarify my issue. She is a professional. Highly satisfied with her service
Thank you very much for Shakera Ropers's help. Extremely enthusiastic, accurate and prompt.
I have opened my account from Belfast. There was a banker named Alex Wolf who was really nice and helpful. The service was amazing.
today i apply for the bank card ,that is too difficult for me to apply by my self.So very thanks for Shakera Ropers in the 2 Buchanan street ,Glasgow G1 3LB United Kingdom .
Very helpful. Very professional.
The bank officer provided excellent service — they quickly resolved the issue with my locked bank card and also helped me set up HSBC Premier.
HSBC UK is a leading financial institution that provides a wide range of banking services and products to individual consumers and businesses. The company offers current accounts, loans, mortgages, and credit cards, catering to diverse financial needs. HSBC UK also specializes in investment services and savings products, helping customers manage and grow their finances effectively. Targeting both personal and small business banking clients, HSBC UK supports its customers with services like Premier and Advance banking, which offer additional benefits such as travel insurance and wealth management. The bank's user-friendly online platform enables customers to manage their accounts, make investments, and access financial guidance conveniently. With a commitment to meeting the financial needs of its clients, HSBC UK remains a trusted choice in the finance and insurance sector.
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