Kilmarnock store was very good
Kilmarnock retail park store was very good, a little busy but helpful friendly staff and piping hot food
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2.4
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Review summary
Greggs has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
There is a dead bug in my daughters yum…
There is a dead bug in my daughters yum yum
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As a lover of most of Greggs products…
As a lover of most of Greggs products disappointed to buy a pack of 4 chocolate caramel slices and ind not only the packaging but the recipe has clearly changed! Chocolate topping was thinner and didn't taste the same or as nice/ the biscuit tasted far more sugary and disintegrate when eating. Bad move on such a great product unlikely to buy again!
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Greggs have no interest in British…
Greggs have no interest in British Foods or Culture. Greggs Sausage Rolls in 2025 only contain 18 percent Pork! They used to be made with 72 percent Pork but Greggs chosen to scrap British Culture and Foods like Pork, Chilli Beef Slices and Ham Salad Baguettes. Greggs factory in Bradford/Leeds were secretly making Ham Salad Baguettes with Beef and added sodium to make it taste like Pork and they were caught red handed by people they recruited to see why Greggs Sausage Rolls have declined in sales and made people in Belgium come down with food poisoning! Greggs would rather sell Curry Vegetable Pasties over their own countries culture and food of Chilli Beef Pasties (which are 47 percent cheaper to make) than Curry Vegetable Pasties. Another British company going down hill and what could be worse? Greggs South Asian staff barred white British customers asking for Pork Sausage Rolls and Ham Salad Baguettes in Greggs Stores claiming in Islam Pork is prohibited and Greggs will be adapting their laws! Greggs have cracked up like eggs-grrr-eggs! Humpty Dumpty will never save his soul for this stupid company that neglects its own countries foods and culture!
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www.greggs.co.ukAll reviews
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Showing 1 - 10 of 996 reviews
MI
Waiting outside greggs at Caxton st…
Waiting outside greggs at Caxton st London past opening time asked the staff when there going to open they both just laughed not very professional hope there manager can stop this happening again
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sp
SHOW DOGS THE RED CARD
I was in coalville shoping centre this day and I was thiking about going in Gerggs , but there was someone out side on a seat with a dog , I then seen a member of staff stroke the dog and let it lick her hands , this put me right off because dogs lick round drains and all sorts and germs must be in a dogs saliva and even though a person can wash their hands germs could enter through the skin ,, I do not think dogs should be anywhere near a place that serve food and drink even if they are outside because dogs urinate all the time and that can spread germs , and that is why I think dogs should be shown the red card .
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J
Greggs in the Asda express services…
Greggs in the Asda express services ,holt road Wrexham ,it’s a Sunday morning the Que was massive and when I got to one on front they had run out bacon and sausage just had omelette left ,there was no pan of chocolate either and the service was so slow! Absolutely ridiculous!
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AB
Bad customer service the staff needs to…
Bad customer service the staff needs to be trained more, staff don’t have a clue about their products no one knows anything in this shop I popped in for an ice cream finger she put an eclair in my bag vegetable bake has changed its flavour so many times it’s horrible now, the cheese and onion bake it’s just a lump of tasteless filling in the middle of the pastry the vegan roll is so dry what’s going on with Greggs I’m sorry to say your staff and products has gone downhill for me.
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C
Crayford
Crayford, Kent branch, I ordered a bacon roll, the guy wore no gloves, no handwashing, watched this young man, touch money, his armpit, everything else before then groping my bacon sandwich, when asked about hand washing. He said they wash hands sometimes and that he had washed his hands today. But not just not before handling money, scratching his pit then touching my roll, didn’t buy it and won’t be back there again. Nasty
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MB
Greggs used to be all about good value
Greggs used to be all about good value, fast service, and fresh food — but not anymore. Prices keep going up (which I can accept to a point), but the quality of the food has gone down. Sausage rolls barely warm, pastries dry, sandwiches rushed. It’s just not what it used to be. What’s more frustrating is how they now seem more focused on app orders and online sales than actually serving the people standing right in front of them. In-store service feels slower and second-rate, like we’re an afterthought. I get that businesses need to evolve, but not at the cost of the basics — decent food and proper counter service. Greggs is starting to feel more like a brand than a bakery.
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