Grate Fireplace Accessories receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
We visited the store in April just to browse and ask a few questions. Unfortunately, there was a rather overpowering smell of stale cigarettes in the store, and as my wife suffers from asthma, we decided to leave.
I emailed my detailed requirements to their so called custom service as I couldn’t find a standard product that fitted our fireplace. After over 4 weeks and two chases for an answer they informed me they didn’t have anything that fitted the dimensions I had sent them and perhaps I would like to fill in a form and try their custom service. Absolute waste of time and useless customer service
Great selection of quality items at very competitive prices. Delivery was right on time and very quick - Customer Service Jo, got back to me straight away in the evening on an order enquiry, very impressed, Thank you
The glass arrived fairly rapidly and was fit for purpose. I would recommend these guys to a friend.
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Just ordered a Tiger 8 spare part. Lady was lovely and instructions very clear. Advised when I could expect delivery.
Date of experience: October 22, 2021
Absolutely delighted with our companion set, which is of excellent quality and very study, and matches our wood burner perfectly. There was a delay in delivery but, after making enquiries, it was due to a shortage at the suppliers. The emails I exchanged with the company were very polite and apologetic. Received the companion set by express delivery - very impressed! Thank you to all concerned.
Date of experience: September 12, 2021
A fabulous product at very reasonable price. I wouldn't hesitate to recommend Grate Fireplaces to friends and family.
Date of experience: September 6, 2021
Great price and fast delivery.
Date of experience: September 6, 2021
Excellent service. The fire surround fitted beautifully and look great
Date of experience: September 3, 2021
Great product, easy to put together, and fits in the space reserved for it nicely. Much better and safer than piling up bags of coal in the garage! Should be big enough to last us through most of the winter as well.
Date of experience: September 2, 2021
Great service, will use again for replacement parts for my stove
Date of experience: August 31, 2021
