Over a year ago
I am a regular customer that gets gas on a regular basis, price is cheaper than the other places I have been too and I always have a bit of chat with the staff
Over a year ago
Staff were really friendly and approachable, really informative on testing cylinders, great prices and they are able to fill the bottles on site. I'll be using this place for my Argon Cylinders in fut... See more
Over a year ago
Came to Gasuk over the weekend and lads was very helpful. Top lads. Thank you
Over a year ago
got a 5 year test carried out on a 5 lt compressed air cylinder and it passed, but was empty due to them having a non functioning compressor . took it locally to be filled and it leaked from the nec... See more
I am a regular customer that gets gas on a regular basis, price is cheaper than the other places I have been too and I always have a bit of chat with the staff
Staff were really friendly and approachable, really informative on testing cylinders, great prices and they are able to fill the bottles on site. I'll be using this place for my Argon Cylinders in future too!!
Came to Gasuk over the weekend and lads was very helpful. Top lads. Thank you
got a 5 year test carried out on a 5 lt compressed air cylinder and it passed, but was empty due to them having a non functioning compressor . took it locally to be filled and it leaked from the neck seal . returned for fix . they refused any responsibilityfor the matter and ground the test stamp off the cylinder and condemmed the cylinder as excessive corrosion internally .time frame for this was same day . something is very wrong with their testing procedure and non existant customer service. stay well away is my advice
The person who answered my call after 30 minutes was not pleasant at all, very miserable and unhelpful. I will use an alternative company next time. He made me feel as though I should nor be bothering him.
UPDATE : Ben got in contact with me and explained that there was a problem with the website which was causing orders to get cancelled and that my email enquiries were sent to the manager who was on holiday. The cylinder was collected for free and my £30 has been refunded however I am yet to see my deposit returned. ORIGINAL REVIEW : Such a shame that I've had to resort to leaving a bad review after being a satisfied customer since 2018. The 5 litre Co2 was not in stock when it was time to replace it so I have gone elsewhere for my gas. So this is my complaint, I've paid for the collection of the empty cylinder. This was cancelled with no reason given, no refund given and Gas UK Ltd cant even be bothered to respond to my email enquiries.
If I could give lower I would. A shockingly overpriced provider with completely unreasonable hidden deposit policies. Customer service also farcical. Would never use again and certainly not to be recommended
Returned a faulty gas bottle (gas valve). They test in their facility and say no fault and charge me £30 for sending the bottle. I am also a gas safe engineer so reasonable to think that I know a faulty valve when I see one. These guys stitched me up. Don't let them do it to you. Shop around for gas cylinder supplier with good reviews.
Totally scared purchasing the right gases and sizes for brazing at home; a skill I have recently learned to build bicycles. My hand was held and things explained to me clearly and concisely. Having made the order I have checked out all I was told, including prices, and it appears my trust in Amanda was not misplaced. She was so much more than a friendly sales lady. Delivery pinpointed for a day next week and a note to keep me posted on the same. My fear has turned to excitement. Thanks for the time spent with me and care. Brilliant.
It took GAS UK over a month to deliver the cylinder I ordered. I've now emptied it and when trying to return it they're charging me a non-refundable £25+VAT for the collection of the empty cylinder or I'm free to walk-in their warehouse to return it, which just so happens to be in the middle of nowhere. None of this is mentioned in their T&Cs. Wait times to talk to their Customer Service are 1 hour + and they're not customer-oriented at all. This is a poor business model, it's a wonder this company continues to operate. Someone in their upper management should get sacked and replaced with a forward-thinking 21st century individual. PS. Scrap that website of yours as well and re-do it completely, it's painful to watch and navigate in this day and age.
I have never in my life written a negative review as I do understand from a business owners perspective that sometimes we do have bad days but I am forced to write a review because this is very bad! I didn't get my full deposit refund back, as I was expression myself to the lady she just cut me out and ask " do you want your refund or not?" which actually got me angry because I want my full refund so I asked "are you trying to shut me up" she said yes and gave me my last warning to answer her if I want my refund or not then she rudely hanged up on me.
Brilliant, bought some has as i ran out and couldn’t get any more from anywhere, they even delivered it to me as I’m local. Nice and warm thanks to Gas
total scam , ive paid a deposit & now on return they want to charge me to return & reduce my deposit ,, total disgrace , they are a SCAM !!! .. DON'T USE THIS COMPANY
Happy to take your money and eventually got my cylinder but wont pick up empty cylinder so now out of time for deposit refund and by the looks of other reports it was unlikely I was going to be refunded anyway so my advice is do not use this company as you will be ripped off. Update eventually got in touch and found a very helpful person to deal with and empty cylinder was picked up and refunded within 3 days so they can do it if they want to but its a lot of time waiting on the phone to get through to anyone.
I was extremely nervous ordering from this company given the horrendous reviews they had been given. However everything was straightforward and delivery was made as promised. First class Gas UK. Many thanks.
Excuses after excuses when calling about orders. Last Gas ordered, never turned up. Empty Gas Bottles returned, deposits never received back. Cowboys the lot of them. Hope they choke on the money they rob from people.
Like everyone else is saying impossible to get hold off lies lies lies no gas sent gauges incomplete I am going to paypal get refund scamming swines
Terrible, just avoid. So short staffed and no delivery. Use your local business instead.
gas gas gas 🎶
Same as many below, no delivery, limited contact, no effort to resolve it. I assume this company is circling the drain, absolutely don't order anything from here.
Based on analysis of 22 reviews rated 1-2 stars for Gas UK Ltd
“got a 5 year test carried out on a 5 lt compressed air cylinder and it passed, but was empty due to them having a no...”
“I didn't get my full deposit refund back, as I was expression myself to the lady she just cut me out and ask " do you...”
“something is very wrong with their testing procedure and non existant customer service”
“It took GAS UK over a month to deliver the cylinder I ordered”
“If I could give lower I would”
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Gas UK Ltd is a supplier of high-quality gas cylinders and bottles, catering to a diverse range of customers across the United Kingdom. The company offers a wide selection of products, including carbon dioxide, oxygen, and propane gas cylinders, as well as various gas-related accessories such as regulators, welding supplies, and hoses. Their online store provides customers with an easy way to browse and purchase essential gas products for both commercial and residential applications. The target market for Gas UK includes individuals and businesses in need of reliable gas solutions for a variety of uses, including hospitality, welding, and industrial applications. By providing efficient delivery and a user-friendly shopping experience, Gas UK aims to meet the demands of both personal and professional customers seeking dependable gas supplies.
Gas UK Ltd receives a mixed response from customers, with a significant majority expressing dissatisfaction. While some reviewers appreciate the friendly and helpful staff, noting their informative nature and good prices, many others report serious issues with the company's service. Common complaints include long wait times for delivery, unhelpful customer service, and unreasonable deposit policies that leave customers feeling scammed. Instances of faulty equipment being returned without resolution and hidden fees further exacerbate frustrations. Despite a few positive experiences, the overwhelming sentiment reflects a lack of trust and reliability in the company's operations. Overall, Gas UK Ltd struggles to maintain a positive reputation among its consumers.
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