Tyler
Tyler was very helpful and gave me all the information I needed to solve the issue I had. Thanks again 5☆

Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
Footasylum receives high praise for its fast delivery and excellent customer service, with many reviewers highlighting the helpfulness of staff like Shaeik and Hannah in resolving issues efficiently. Customers appreciate the wide variety of clothing brands available and the overall quality of products, often noting that items arrive in great condition and on time.
However, some negative experiences emerge, particularly regarding delivery issues, with one reviewer labeling the company a "scam" after facing problems with their order and address. Others express frustration over missing items and the lack of support from certain staff members during these situations. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing Footasylum as a reliable shopping destination. Overall, the sentiment is largely favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I am always happy to purchase the items as footasylum provides a fast delivery and great customer service”
“SCAM SCAM SCAM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Footasylum is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
100 reviews of Footasylum. Filter by what matters to you.
Tyler was very helpful and gave me all the information I needed to solve the issue I had. Thanks again 5☆
Helpful and swift response
Customer services (Thabiso) dealt with a missing item really quickly, I was able to show video evidence that the parcel was already open, which helped. This was quickly resolved with a replacement pair of shorts issued for next day delivery. Great customer service!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tyler in Customer Services was an absolute star today. I had a problem with delivery of an item which was a courier problem rather than a Footasylum problem. Tyler sorted this for me instantly. Excellent customer service. I could not fault the help I was given. Well done Tyler. Thank you
Sophie really helped me out and explained why my link wasn’t working yet
Good and quick customer service and wide range of high quality products
Hannah was really helpful tday n gave me all the info I needed xx
Chelsea was very helpfull
Spoke to Chelsea and she was very help and very quick with the answer to my question
There are a great choice of brands, lots of available sizes in the sale products. My order arrived super quickly within 2 days of ordering with standard delivery. I would highly recommend!
Fast delivery and great choice of products. Will definitely purchase again. Loved that I could pay with Klana too. I actually thought my order was missing and could speak to someone quickly via Facebook and Instagram. Turned out it wasn't missing and my husband had taken it in and didn't remember! But it was easy to reach them if it had turned out it was missing. So good customer service.
Chloe was fantastic, so efficient and outstanding at delivering a high standard of customer service. Chloe ensured that my query for a return was solved, many thanks.
Footasylum customer service was great really helpful and informative than you tatiana
Always good value for money and fast delivery
Ordered 3 pair of swim shorts but only 2 delivered. Contacted live chat put through to Hakeem very helpful and good communication. Explained that had been charged for 3 shorts but on checking CCTzv only 2 sent, the other was out of stock. Took time to check and help and issued refund to be sent through to my bank. Hakeem was very professional at all times Issue with company not informing me that an item was out of stock which is bad practice and customer service otherwise no issues, also refund can take up to 10 days when you take out money on day if order this delay does not seem fair
Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
This profile hasn't been claimed by the business owner.