First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Excellent workmanship polite clean and tidy nothing more to say
Date of experience: July 7, 2025
US
The fitters rang to confirm arrival time half an hour ahead. They explained the order of work, then got on with the job, very efficiently. They cleaned the new windows and swept the floor. On completion they explained how the doors and windows worked. Fitting 2 patio doors and one window took just 5 hours from start to finish.
Date of experience: July 7, 2025
the fitters turned up on time 8:30am and did not leave till all 6 windows were fitted . they cleaned up after themselves . friendly and respected our home. from the first initial contact First Home Improvements have been great letting you know exactly what and when things were happening. can’t fault them.
Date of experience: July 7, 2025
Jade Downs the Service Engineer arrived promptly and fixed the problem straight away. The window now closes properly. He was very professional, explained the problem and how he fixed it Excellent service
Date of experience: July 7, 2025
Very punctual, helpful,efficient, very happy with their work..
Date of experience: July 6, 2025
Very pleased with the new door and window. Stuart and Neil, the installers, were helpful and polite. The installation was carried out efficiently and without mess.
Date of experience: July 6, 2025