Fasthosts Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Customer service is excellent! I didnβt have to wait long to be connected to an agent, Mark, who handled my query immediately. He was very polite and knowledgeable. Based on this interaction and my overall experience with Fasthosts so far, I would recommend them!
Explained everything perfectly
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
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The phone was answered almost immediately on a Sunday morning by someone who fully understood the issue and was able to help me completely (in spite of my lack of knowledge)
Date of experience: July 20, 2025
Iβm so pleased with my new website on Fasthosts! The service is excellent, the engineers actually want to help you and test solutions, I like the website builder much more than US competitors, and everything is hosted and managed in the UK. Thank you!
Date of experience: July 19, 2025
Excellent service from Kate. Provided fast resolution to my technical queries
Date of experience: July 19, 2025
US
Beware of the renewal scam. I know that I turned off the renewal but they still charged my account and there is no way to delete your payment option on your account without shutting down the entire account. I will be getting a refund but this is just hassle no one needs. Shameful. π
Date of experience: July 19, 2025
I like the Fasthosts account interface, and it looks easy to use, but I could not build my website through it. My existing domain, which I registered from the Fasthosts provider, could not be found. I struggled for 2 hours on it, but could not proceed. maybe I need an IT expert to help
Date of experience: July 19, 2025
Iβm lucky not to endure too many website related technical issues, but when I do itβs always great to know that the Fasthost team are on hand to help. So it was today when I contacted Fasthosts regarding a package upgrade. Had me up and running within a short space of time. Great stuff!
Date of experience: July 18, 2025
