Review summary

Fantastic Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Finance Customer Service Doesn't Respond

Fantastic Services has renewed my membership a month early and has taken money out of my account despite my cancellation of the membership. I need the money back, and was told that I can contact the finance department. When trying to do so, I have only been met by unhelpful phone line tangents and robots. I find this extremley frustrating as, having had a good experience with them so far, I can no longer get in contact with them. Really dissapionted.

Jess was excellent

Jess was excellent Professional , independent and courteous. Made an effort to understand what we wanted and kept communicating appropriately throughout. Hi early one of the best experiences we've had with fantastic services.

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Showing 31 - 40 of 996 reviews
C
5 out of 5 stars

The guys did a good job within two…

The guys did a good job within two hours allocated and left the garden looking clean !

Date of experience: July 7, 2025

MS
2 out of 5 stars

Really poor customer service

Really poor customer service, average clean quality. Had a situation at the end of the relationship where they were unable to correctly calculate the final amount to pay and tried several times to overcharge me. Took a long time to come to a conclusion on the final outstanding balance. They also kept trying to take money from my account in advance of cleaning services being completed despite confirming in writing I should only be charged after the service was complete. Have since been with Housekeep and have had a much more straightforward experience.

Date of experience: July 7, 2025

S
5 out of 5 stars

Reliable friendly and good listening skills

Review for Jacob Birel at Fantastic Services Jacob took excellent care of organising our check out/check in inventory report. He listened very well, took detailed notes of what was necessary to organise a smooth check out / check in inventory, was very patient and understood the particular situation very well. I felt very well understood and have no doubts that the inventory will run smoothly because of Jacob's detailed organisation. I give 5 stars to his service and always book Fantastic services because of their excellent response and reliability and ability to listen and understand!

Date of experience: July 7, 2025

S
5 out of 5 stars

I'm very happy with Darina's cleaning

I'm very happy with Darina's cleaning. Very professional. She pays attention to detail and takes care of things that I didn't specify.

Date of experience: July 7, 2025

FB
5 out of 5 stars

Syeda went above expectations

I hadn't met Syeda before. Clearly she's very experienced as she didn't need or want much briefing once she knew where the cleaning products were and which rooms needed doing. She amazed me by cleaning inside a kitchen cupboard - the doors have fallen off this cupboard and we're waiting for the handyman to come and fix them, meanwhile dust was gathering on the surfaces and pans inside it. I was very happy that she took the initiative to clean inside this cupboard.

Date of experience: July 7, 2025

WU
5 out of 5 stars

great professional work done

great professional work done

Date of experience: July 7, 2025

J
5 out of 5 stars

Excellent gardening service

Excellent service

Date of experience: July 7, 2025

L

Leo

US

5 out of 5 stars

very professional

Yancho was very professional. He came for an inspection of our loft and gave us good advice on how to fix our roof to avoid further visits from a young squirrel. Would definitely recommend.

Date of experience: July 7, 2025

MC
5 out of 5 stars

Professional

Professional, on time, and nice!

Date of experience: July 7, 2025

E
5 out of 5 stars

Patient and thorough

Patient and thorough

Date of experience: July 7, 2025

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