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Fantastic Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fantastic Services has renewed my membership a month early and has taken money out of my account despite my cancellation of the membership. I need the money back, and was told that I can contact the finance department. When trying to do so, I have only been met by unhelpful phone line tangents and robots. I find this extremley frustrating as, having had a good experience with them so far, I can no longer get in contact with them. Really dissapionted.
Very hatful and hard working
Jess was excellent Professional , independent and courteous. Made an effort to understand what we wanted and kept communicating appropriately throughout. Hi early one of the best experiences we've had with fantastic services.
Excellent worker.
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www.fantasticservices.com1,000 total • Write a review
Really poor customer service, average clean quality. Had a situation at the end of the relationship where they were unable to correctly calculate the final amount to pay and tried several times to overcharge me. Took a long time to come to a conclusion on the final outstanding balance. They also kept trying to take money from my account in advance of cleaning services being completed despite confirming in writing I should only be charged after the service was complete. Have since been with Housekeep and have had a much more straightforward experience.
Date of experience: July 7, 2025
US
Review for Jacob Birel at Fantastic Services Jacob took excellent care of organising our check out/check in inventory report. He listened very well, took detailed notes of what was necessary to organise a smooth check out / check in inventory, was very patient and understood the particular situation very well. I felt very well understood and have no doubts that the inventory will run smoothly because of Jacob's detailed organisation. I give 5 stars to his service and always book Fantastic services because of their excellent response and reliability and ability to listen and understand!
Date of experience: July 7, 2025
I hadn't met Syeda before. Clearly she's very experienced as she didn't need or want much briefing once she knew where the cleaning products were and which rooms needed doing. She amazed me by cleaning inside a kitchen cupboard - the doors have fallen off this cupboard and we're waiting for the handyman to come and fix them, meanwhile dust was gathering on the surfaces and pans inside it. I was very happy that she took the initiative to clean inside this cupboard.
Date of experience: July 7, 2025
great professional work done
Date of experience: July 7, 2025
