Always very accommodating and friendly
Always very accommodating and friendly. Remember you each time you come back. Very competitive prices and I love the $0 insurance excess for piece of mind. . Highly recommend.

Gold Coast Family Car Rentals specializes in providing affordable car rental services in the Gold Coast and Sydney regions of Australia. The company has established itself as a reliable choice for families and travelers seeking value-driven car hire options. With a commitment to customer satisfaction, Gold Coast Family Car Rentals offers a diverse fleet of well-maintained vehicles suitable for various needs, ensuring a seamless rental experience. Targeting families and vacationers, the company focuses on delivering fair rental terms and excellent service standards. Since its inception in 2001, it has aimed to set benchmarks in the car rental industry, making it an ideal option for those looking to explore the stunning landscapes of Queensland and beyond. Customers can easily obtain quotes and make bookings through their user-friendly website, www.familycarrentals.com.au.
Gold Coast Family Car Rentals receives overwhelmingly positive feedback from customers, highlighting their exceptional service and family-friendly atmosphere. Reviewers frequently commend the staff, particularly mentioning Darryl and Annie, for their helpfulness and professionalism throughout the rental process.
Many customers appreciate the flexibility and reliability of the service, with several noting that their vehicles were ready ahead of schedule and in great condition. The affordability of the rentals is also a recurring theme, with people expressing satisfaction with the value they received. However, a small number of reviews mention dissatisfaction with service quality, suggesting that some customers had negative experiences, particularly regarding communication and booking issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 160 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Have used the company 5 times and each time they deliver what they promise plus more including this time taking us to...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 160 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Gold Coast Family Car Rentals is #1 of 5 on overall rating in this group.
160 reviews of Gold Coast Family Car Rentals. Filter by what matters to you.
Always very accommodating and friendly. Remember you each time you come back. Very competitive prices and I love the $0 insurance excess for piece of mind. . Highly recommend.
Very helpful staff. Free transport to the airport. Reasonably price cars. All good. 👍
Excellent service as always. I have been using Gold Coast Family Car Rentals for many years now. Unlike the large multi national rental companies there is always personalised service with a smile from everyone I meet within the company. I am always collected promptly from the airport and my luggage placed into the rental car, this is a service that these days is unheard of. There are no hidden charges that the multi nationals impose upon the client for services that no one understands. A great car rental company!
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We have hired a Kia Carnival people carrier twice from this small family business. Excellent website, which includes very clear description of the various insurance options available. We opted for the zero-excess policy, which provided more-comprehensive coverage than any other rental company I could find on the Gold Coast. All email interactions were very friendly, polite and professional. Shuttle bus was waiting for us at the airport even though our plane arrived 40 minutes early. Cars were 2010 and 2012 models so had a few scuffs and scratches in the bodywork, but perfectly acceptable given the very reasonable cost, especially considering that zero-excess insurance was included. Plus the cars was a pleasure to drive, with no problems at all with it over the rental period. Dropping the car off and catching the shuttle back to the airport were similarly seamless---do not be put off that this company is some distance from the airport. The only suggestion I would have would be for them to provide a map that clearly shows exactly where you are allowed to drive their vehicles. The permitted area is quite restrictive inland from the coast, but this did not affect us at all since we only travelled around the coastal areas.
In a word, the staff at Family Car Rentals were 'wonderful'. Rick, Annie and the other staff were beautiful and friendly people and were so very helpful. I have a 4 year old son and a wife who has a disability (unable to walk) and both Rick and Annie were patient, helpful and caring in assisting us to and from the airport. And the car was perfect/immaculate too. We will definitely be using FCR again on our next trip to the Gold Coast. Thanks, Marc
We hired a car for 6 days and couldn't be happier. Staff were friendly and the whole process was stress-free. Compared to the multi-national companies these guys are the best. Car was clean and very economical and would definitely recommend GCFCR. They picked us up at the airport and drove us to their depot ...same on return we were dropped at the airport. Very easy!
We hired a people mover for our family of 5 for our gold coast holiday over 10 days. I chose Gold Coast Family Car Rentals based on reviews and how easy and efficient their website was to look at their cars and receive a quote. Communication with them was fast and efficient. Collection and drop off from Gold Coast airport very clear. Everything was as explained and I loved the car. It wasn't the latest model but it was clean and tidy and worked a treat for our family. I like how everything was transparent and clear. They told me to read the instructions for the car's idiosyncrasies....I didn't, there was even a label on the windscreen on how to turn the brake off.....somehow I missed that and drove around for a while trying to figure out how to turn the brake off so word of advice before you even start the car do what their instructions tell you to.....it will save you time and stress. It was a pleasure to deal with this company, five star service (without even ever meeting them in person). Highly recommended and I wouldn't use anyone else but them on the Gold Coast.
Hi Darryl & Family team We would like to express our thanks for the excellent, reliable & friendly service you & your team provided for us when we were on holiday a few days ago. The pickup & drop off arrangements for the 14 of us in our family was also well planned & arranged without any fuss or delays. The 2 cars & SUV that was provided were also very clean, comfortable & in good condition. I would certainly recommend using this friendly & efficient family hire car service to anyone without hesitation. Thanks to the team once more. Regards Mel
We had a great experience with Gold Coast Family Car Rentals from booking right through to being picked up from the airport and collecting our vehicle. We were very happy with our car and the rates were fantastic. We will definitely be using you again next time we come to the Gold Coast!
Gold Coast Family Car Rentals specializes in providing affordable car rental services in the Gold Coast and Sydney regions of Australia. The company has established itself as a reliable choice for families and travelers seeking value-driven car hire options. With a commitment to customer satisfaction, Gold Coast Family Car Rentals offers a diverse fleet of well-maintained vehicles suitable for various needs, ensuring a seamless rental experience. Targeting families and vacationers, the company focuses on delivering fair rental terms and excellent service standards. Since its inception in 2001, it has aimed to set benchmarks in the car rental industry, making it an ideal option for those looking to explore the stunning landscapes of Queensland and beyond. Customers can easily obtain quotes and make bookings through their user-friendly website, www.familycarrentals.com.au.
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