Evangelista Sports is a leading online retailer based in Canada, specializing in a comprehensive range of soccer-related products. The company offers an extensive selection of soccer shoes, uniforms, licensed apparel, and equipment, catering to players of all ages and skill levels. Their product lineup includes firm ground, artificial grass, soft ground, and turf soccer cleats, as well as indoor soccer shoes and various accessories such as shinguards, balls, and goalkeeper gear.
Targeting soccer enthusiasts and athletes, Evangelista Sports aims to provide quality products for both recreational and competitive play. With a commitment to customer satisfaction, the company offers free shipping on orders over $175 and a membership program that provides discounts on future purchases. Through its user-friendly website, www.evangelistasports.com, customers can easily navigate and find the equipment they need to enhance their soccer experience.
Evangelista Sports has a positive customer experience.
Evangelista Sports receives high praise for its fast delivery and excellent customer service, with many reviewers noting the ease of navigating the website and the prompt arrival of their orders. Customers express satisfaction with the quality of products, particularly soccer gear, and appreciate the friendly staff who enhance their shopping experience.
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However, there are significant complaints regarding in-store service, with some customers reporting rudeness from staff and issues with delayed or incorrect orders, particularly for team jerseys. These negative experiences highlight a disconnect between the online and in-store shopping experiences. Despite these criticisms, the majority of feedback remains positive, emphasizing the store's efficiency and product selection.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
233
100%
—
● Low
4.4 / 5 overall
=
233 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2024.
Last 3 months
1.0
12-month avg
1.0
All-time
4.4
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 23
1.0
1
Sep 23
—
0
Oct 23
—
0
Nov 23
—
0
Dec 23
—
0
Jan 24
—
0
Feb 24
—
0
Mar 24
—
0
Apr 24
—
0
May 24
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 233 most recent reviews.
Top praiseof 197 positive reviews
Fast & efficient40%
78 mentions
Customer service40%
78 mentions
Delivery38%
75 mentions
Easy to use11%
21 mentions
“Fast delivery, easy website to navigate”
On “Fast & efficient” · Feb 18, 2021
Top complaintsof 31 negative reviews
Customer service19%
6 mentions
Quality10%
3 mentions
Payment issues10%
3 mentions
Returns10%
3 mentions
“I promptly reached out to your store's customer service department to express my concerns and seek a resolution”
On “Customer service” · Aug 17, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
Overall rating and review count for this company and similar companies
I visited the store in Vaughan Tuesday May 14 at around 8:14pm. The jerk who worked there in the Roma outfit that evening was rude and an as***ole. I will never walk in there as there are other places with the same products with a much better price and without the attitude. I spent my $350.00 elsewhere and I suggest others do the same.
I am writing to express my extreme dissatisfaction with the recent purchase I made at your Evangelista Sport soccer store in laval. On August 4th 2023, I purchased a pair of Adidas Accuracy + Laceless soccer shoes for $370, with the expectation of receiving a high-quality product that would enhance my performance on the field. However, I am deeply disappointed to report that the shoes have proven to be of an unacceptable quality, as they began to fall apart within a mere 48 hours of use.
To provide you with a detailed account of the issues, I noticed that significant portions of the HD grip material on the shoe started to detach, compromising the shoe's functionality and grip. Additionally, the bottom of the shoe began to deteriorate rapidly, which not only hampers my performance but also poses a potential safety hazard. It is truly disheartening that such a substantial investment in a premium soccer shoe has resulted in such a subpar and short-lived experience.
I promptly reached out to your store's customer service department to express my concerns and seek a resolution. Regrettably, I was met with a dismissive response. I was informed that the shoe's defects do not prevent me from playing and, as such, no action could be taken to address the issue. I find this response to be wholly inadequate and unacceptable. Not only does this attitude neglect the fact that I have spent a significant amount of money on a product that has not met even the basic standards of quality, but it also fails to recognize the potential long-term damage to my performance and safety.
I strongly urge you to reconsider your stance on this matter and take immediate action to address the defects in the soccer shoes I purchased. I believe it is only fair that I receive a replacement pair that meets the promised level of quality and durability, or alternatively, a full refund for my purchase. I am confident that you understand the importance of customer satisfaction and the need to uphold your store's reputation for delivering top-notch products.
I kindly request your urgent attention to this matter and hope that you will rectify the situation promptly. I am more than willing to cooperate and provide any necessary information to facilitate a resolution. Please understand that my primary concern is to receive a satisfactory outcome and to restore my faith in the products and services offered by Evangelista Sport.
Thank you for your immediate attention to this matter.
Sincerely,
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Our soccer club uses them to outfit our players. They are months late, items showing up randomly, wrong sizes. We are literally halfway through our season and my kid's team still don't have jerseys. One of our jersey sponsors pulled out their $ because now at most they've paid for only half the season.
Ordering was easy, now getting info on my order was another thing. Online showed me 2-5 business days, and that did not happen. Took me to call and find out where my stuff was to see what was going on. Needed it for this weekend for a birthday gift and only receiving it tomorrow. Supposedly.
I ordered a barca shirt and arsenal paid and everything i was waiting to receive both and then evangelista told me that it was out of stock 3 days later why was it available on the website then??? I think that s very bad service !!!!!
The customer service experience was very disappointing. Their return policy was very confusing. My emails to the online store and phone call message to the local store were unresponsive. Seems like both ends purposely avoided responding as to expire the return deadline. I never experienced such service in my entire life.
I am normally a very relaxed buyer, but this experience was extremely disappointing.
Terrible,never ever shopping with them,wont send correct item that was showed in picture ,doesn't let you return for your item that you ordered.
worst sport store
Evangelista Sports is a leading online retailer based in Canada, specializing in a comprehensive range of soccer-related products. The company offers an extensive selection of soccer shoes, uniforms, licensed apparel, and equipment, catering to players of all ages and skill levels. Their product lineup includes firm ground, artificial grass, soft ground, and turf soccer cleats, as well as indoor soccer shoes and various accessories such as shinguards, balls, and goalkeeper gear.
Targeting soccer enthusiasts and athletes, Evangelista Sports aims to provide quality products for both recreational and competitive play. With a commitment to customer satisfaction, the company offers free shipping on orders over $175 and a membership program that provides discounts on future purchases. Through its user-friendly website, www.evangelistasports.com, customers can easily navigate and find the equipment they need to enhance their soccer experience.