Review summary

ETAS Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about expensive.

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Based on reviews, created with AI

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K

Kristin

5 out of 5 stars
Used this service for my first trip to…

Used this service for my first trip to the UK. I am overall impressed with the service and i will 100% use them again.

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VT

Valerio Tuveri

1 out of 5 stars
NON COMPRATE DA QUESTO SITO.

NON COMPRATE DA QUESTO SITO. Non c’è la possibilità di vedere l’importo prima di procedere al pagamento. Mancanza di trasparenza assoluta. Gli stessi servizi sono offerti a prezzi nettamente più bassi.

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D

Duncan

5 out of 5 stars
Saved My Trip

totally botched my uk eta application on my own, but they fixed it quick. customer service was patient, walked me thru everything. got approved in a day. pricey but worth it for the stress relief.

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Company details

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All reviews

131 total • Write a review

Showing 31 - 40 of 127 reviews
GH

C'est du vol

C'est du vol : coût du certificat ETA 16 livres et total de la facture plus de 100 livres. Fuyez ce site !

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RS

Don't let them off the hook. They don't communicate clearly.

On top of what everybody is saying here (10x the chrarge, etc), i find it most disgusting that this company replies trying to defend themselves saying they "CLEARY" state that they are not a government website. Here's what they don't admit: When you select your language (my mum chose hungarian, as she doesn't speak english) this message still shows up in english. This is NOT acceptable, and it misleads vulnerable people. The user unterface is hungarian but the message at the beginning of the procedure reads in English: "Travel Assistance Company. Not a Government Website". (All capitals, so unprofessional too!). How exactly is a non-English speaker make an informed decision here??? This is a disgusting business practice that preys on people who will now feel guilty and worried throughout the border control, because, honestly, how could you trust a company to supply you with adequate travel documents if their entire setup is purposely built to be misleading. I'll escalate this further, because this is unacceptable. EDIT: In their response they say there was no money charged without ever asking who muy mum was to identify the transaction, and after in fact, it was indeed deducted from her account. She should know. She works in a bank. Liars liars liars. EDIT2: They have reimbursed my mum (presumably based on my name displayed on Trustpilot, cross referenced with hers. What if I was called Smith, I wonder. ). It is not true that they never charged her account. They just reimbursed her when the floor got hot here. Now they're asking ME to provide my personal details so they can look into the issue more. Because my mum's passport data is not enough for them, they want more personal stuff from people who didn't even do business with them. Why wouldn't I supply them, right, after all, they sound like such a trustworthy company! This is pathetic.

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RA

I was happy with the speed and…

I was happy with the speed and helpfulness of the staff. After they contacted me to fix a mistake, i got the approval after just a few hours.

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JH

I was a little bit surprised when i saw…

I was a little bit surprised when i saw the price and realized that i applied on the wrong website. But i got my approval and they were helpful. Expensive but good.

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MS

Great service

Great service. The application form was easy to understand and i got approved after a few hours.

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DL

sito non ufficiale

confermo anche io che non è un sito ufficiale governativo e il costo di 119 usd(!!) non è indicato prima di concludere l'acquisto. Ho scritto per chiedere la cancellazione della richiesta ed il rimborso. Vediamo se rispondono.

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MR

Was a bit concerned about my personal…

Was a bit concerned about my personal information, but it looks to be a safe company to use. Happy with the service.

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JS

Ook ik ben er ingetuind

Ook ik ben er ingetuind. Veel teveel betaald en ik vraag mij af of de ETA wel geldig is. Ik zou graag de aanvraag annuleren

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IB

Had a very good experience with this…

Had a very good experience with this company. It was a bit pricy, but overall it worked out and i got my ETA.

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MB

Vorrei segnalare un’esperienza negativa…

Vorrei segnalare un’esperienza negativa legata alla richiesta dell’ETA per Londra. Purtroppo, ho utilizzato questo sito non ufficiale e mi è stato addebitato un costo di 104 euro, quando tramite l'app ufficiale del governo britannico il costo sarebbe stato di soli 19 euro. Il prezzo non viene indicato prima del pagamento, il che rende facile cadere in errore. Consiglio di utilizzare esclusivamente il sito ufficiale!

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