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HomeESCAPE LIVE Reviews
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ESCAPE LIVE Reviews

4.79 out of 5 stars
4.79 out of 5 stars
4.8
|Excellent|100 reviews

TrustScore

4.8
4.79 out of 5 stars
Excellent
5 out of 5 stars
90
4 out of 5 stars
5
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
2
100 reviews in total

Review summary

Escape Live receives overwhelmingly positive feedback, with many reviewers praising the immersive experiences and the welcoming attitude of the staff. Customers highlight the fun and engaging nature of the escape rooms, noting that hosts like Mark and Naz enhance the experience with their enthusiasm and guidance. The variety of rooms, such as the holiday-themed and Sherlock escape, are particularly well-received for team-building activities. However, some reviews mention issues with worn props and a lack of clear instructions at the start of certain games, which could affect the overall enjoyment. Additionally, a few customers express frustration over booking complications and poor service, particularly regarding cancellations and staff shortages.

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Based on reviews, created with AI

See what reviewers are saying

Sonia Lawrence
Sonia LawrenceFeatured

7 months ago

5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Birthday Adventure at Escape Live Birmingham!

I wanted to do something truly unique to celebrate my daughter’s 21st birthday, something more memorable than the usual meal or night out. After a bit of searching, I discovered Escape Live Birmingham... See more

Julie Roberts
Julie RobertsFeatured

8 months ago

5 out of 5 stars

We went for our very 1st time today…

We went for our very 1st time today to the Liverpool venue (8/5/25) and did the Watson escape room. Unsure of what to expect, but we needn't have worried. James was our host and he was a star. Managem... See more

Jenny Stevens
Jenny StevensFeatured

9 months ago

5 out of 5 stars

A really good experience

A really good experience, very immersive and atmospheric. Mark was a great host and very welcoming too

Scott Kent
Scott KentFeatured

10 months ago

5 out of 5 stars

Very good and exiting

Very good and exiting

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Sonia Lawrence
Sonia Lawrence
1 reviews
Featured
7 months ago
5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Birthday Adventure at Escape Live Birmingham!

I wanted to do something truly unique to celebrate my daughter’s 21st birthday, something more memorable than the usual meal or night out. After a bit of searching, I discovered Escape Live Birmingham, and I’m so glad I did! With an impressive variety of escape rooms on offer, we opted for the Dr Watson Room, not realising at the time that it’s one of their most difficult five-star challenges! We were advised to arrive 20 minutes early, which gave us time to park up, plenty of nearby car parks and very reasonably priced. As we approached the venue, we were immediately struck by the character of the building itself, beautifully presented and full of atmosphere. The welcome we received from the staff, Jay, Mark, and Rob, was second to none. They were warm, enthusiastic, and genuinely passionate about making our experience fantastic. Being complete escape room novices, we were a little nervous, but Jay quickly put us at ease, walking us through the basics and getting us set up. After a quick waiver and briefing, Mark led us to the room and set the scene, immersing us in a thrilling, Sherlock-style mystery with just 60 minutes on the clock to crack it! Without spoiling any of the surprises (because trust me, you want to discover them for yourself), I’ll just say the room was brilliantly designed, clever puzzles, intricate details, and a truly immersive storyline. It was extremely challenging, but once we unlocked the first clue, our confidence soared and we were hooked! After our exhilarating attempt to escape, Rob welcomed us back to the lounge area, which was tastefully decorated and incredibly cosy, the perfect place to unwind with snacks and drinks while we chatted about the experience. Whether you're celebrating a special occasion, planning a team-building activity, or just looking for a fun and intellectually stimulating outing, I couldn’t recommend Escape Live Birmingham more highly. We had an absolute blast and are already planning our next visit. A huge thank you to the incredible team — Jay, Mark, and Rob — for making my daughter’s birthday so special. Five stars all the way!

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Julie Roberts
Julie Roberts
1 reviews
Featured
9 months ago
5 out of 5 stars

We went for our very 1st time today…

We went for our very 1st time today to the Liverpool venue (8/5/25) and did the Watson escape room. Unsure of what to expect, but we needn't have worried. James was our host and he was a star. Management should be proud to have someone so customer focused working for them. We had such a good time.....and surprised ourselves getting some of the clues! Very welcoming, clean and bright. Great for a couple or a crowd. Something for everyone and a great bar area to relax in afterwards. Don't forget to sign the wall. Would highly recommend. Can't wait to do our next escape .......Peaky Blinders here we come ! 5***** experience.

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Jenny Stevens
Jenny Stevens
1 reviews
Featured
9 months ago
5 out of 5 stars

A really good experience

A really good experience, very immersive and atmospheric. Mark was a great host and very welcoming too

Helpful?
Scott Kent
Scott Kent
1 reviews
Featured
11 months ago
5 out of 5 stars

Very good and exiting

Very good and exiting

Helpful?
Josh Hurst
Josh Hurst
1 reviews
11 months ago
5 out of 5 stars

Very good exiting

Very good exiting

Helpful?
Emma Deakin
Emma Deakin
1 reviews
12 months ago
5 out of 5 stars

Amazing!!

Amazing!!! Loved every minute!!! Rob was extremely helpful!!!!! Will def be back!!!!!

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Sue
Sue
1 reviews
about 1 year ago
2 out of 5 stars

Not a great experience unfortunately

We were booked in at 5pm last Saturday in Birmingham for the Jack the Ripper escape room. When we arrived we were told the rules - and certain things that were not part of the game. After the game we were told we had been fined £5 due to breaking the glass to retrieve a key that WAS NOT part of the game. Had we been told this at the beginning or it had been clearer we would not have broke the glass (However when you are in an escape room looking for a key and it says on the wall break glass for key it happens!) We were happy to pay the fine as we did break the glass (this was not the issue) but the hostility we had in return when we told the manager this needs to be explained better at the beginning was not great. We found the manager rude and unprofessional, saying when we broke the glass we said this was an emergency - which if this was true they never responded and got us out at all!) Also she told us had we broke the lanterns we would have been fined for that - we didn't break them but again it would be nice to cover this at the beginning when reading the rules. I have been to Coventry escape rooms before and find them far better and informative. We won't be returning for a visit

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MISSKARENHUDSON
MISSKARENHUDSON
1 reviews
about 1 year ago
5 out of 5 stars

I had a great time and Robin was…

I had a great time and Robin was great!! Will be booking again soon 👍

Helpful?
customer
customer
1 reviews
about 1 year ago
5 out of 5 stars

Jake was a great host

Jake was a great host the room was fantastic very well put together Will defo be back again

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Chris Wilson
Chris Wilson
1 reviews
over 1 year ago
2 out of 5 stars

Really wouldn't bother

Really wouldn't bother. The actors looked the part but it was all very rushed, we were pushed into rooms before the actors had chance to get ready. The scariest part was when the barman asked for £13 for 2 cans of beer. Had high hopes from what I had heard last year but if you are looking for a scare experience this probably isn't it

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Dennis Rehman
Dennis Rehman
1 reviews
over 1 year ago
5 out of 5 stars

love escape live

love this place! Really good for fun things to do when its raining as the escape rooms are indoors. I saw some reviews mentioning ESCAPE ALIVE - please realize escape live and escape alive are totally different companies lol

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Mr Bardsley
Mr Bardsley
1 reviews
over 1 year ago
1 out of 5 stars

** DO NOT BOOK WITH THIS COMPANY**

What a terrible experience. I made a booking over the phone for both rooms for two parties of children, I tried to cancel it within 30 hours and was told that it was 100% cancellation charge. When I made the booking the representative never advised me of such terms and just repeated that they send their t&c’s with the booking on email. I have since seen that no children are allowed unless accompanied by an adult, which again was never advised to me. Hartford the manager has even stated that my reason for cancelling is not true. Our accommodation next to the river Avon had to be evacuated due to flooding and closed until further notice. DO NOT BOOK UNLESS YOU READ THEIR T&C’s FIRST.

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Rachel Cave
Rachel Cave
1 reviews
over 1 year ago
4 out of 5 stars

Basic but fun

Was a good multi room experience but some of the props where a bit worn and battered. Over all it was good especially for first timers as there was no prior knowledge needed just a case of trying everything on the rooms. The staff seemed friendly and helpful. The general building and waiting room was clean and aesthetic pleasing. I was a little disappointed there were no photo opportunities or certificates given for escaping like some room give you.

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Amanda J Jones
Amanda J Jones
1 reviews
over 1 year ago
5 out of 5 stars

Had an excellent time

Had an excellent time - team of 5 completed Dr Watson's Office, in Birmingham, which was lots of fun. Dana was brilliant at explaining everything before we went in. Would recommend this Escape Room.

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CustomerAnn Fisher
CustomerAnn Fisher
1 reviews
over 1 year ago
5 out of 5 stars

Escape live Birmingham highly recommended

Highly recommended, great fun with perfect quiz masters. Took on three rooms and completed all of them. First room was Dr Watsons office and our Quiz Master was Rob, he was awesome and such a good laugh and knew his stuff. The second room we did was Room 13 and the quiz masters were Amy and Halayna. They added the spooky factor by making us jump. Again great quiz masters. The third and final game we did was Jack the Ripper and our quiz Master was Nicola. Safe to sat she added lots of entertainment, scares and I got wet threw!!! I recommended all three rooms, great detail, gets you thinking, great fun and this is mainly down to your quiz masters. Great team work. We will be back.

Helpful?
Customer
Customer
1 reviews
over 1 year ago
5 out of 5 stars

Escape Live Birmingham!

Escape Live Birmingham! 5 of us took on the challenge of Dr Watson’s Office, Room 13 and Jack The Ripper Absolutely fantastic time. Rob’s introduction was brilliant and made the rules and health and safety fun. Rob was also the games master for Dr Watson’s Office Nicola was our games master for Jack The Ripper, absolutely brilliant Amy and Halayna was the games masters for Room 13, brilliant made the room more in eventful and fun We are heading back to today for a Peaky Blinders games room 100% recommended You will not be disappointed

Helpful?
Daniel Mears
Daniel Mears
1 reviews
over 1 year ago
5 out of 5 stars

Lee in Coventry branch made this a…

Lee in Coventry branch made this a great experience, we escaped with £460000 so close to getting it flawless. Great Experience and looking to go again already

Helpful?
Maxwell
Maxwell
1 reviews
almost 2 years ago
5 out of 5 stars

Oh l have never had a fun date like…

Oh l have never had a fun date like that, l loved it. The guy who locked us in was very kind and you get to enjoy every second of it. Did Prison Break

Helpful?
Umar
Umar
1 reviews
almost 2 years ago
5 out of 5 stars

Escape room experience

Had a good experience with the game master Dan who made us feel very comfortable and excited for the room. The room didnt function very well which took a bit of the excitement out of it but nevertheless Dan made the experience very enjoyable over all.

Helpful?
Vicky
Vicky
1 reviews
about 2 years ago
5 out of 5 stars

Adam and Dan were super friendly and…

Adam and Dan were super friendly and helpful, always have good games there, not too easy or hard !

Helpful?
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About ESCAPE LIVE

Escape Live is a prominent provider of escape room experiences across the UK, with locations in Coventry, Birmingham, Essex, Liverpool, and Stratford. The company offers a variety of themed escape rooms designed for entertainment and team-building activities. Customers can choose from a range of immersive games, including historical mysteries, adventure challenges, and horror scenarios, catering to different interests and skill levels. Targeting individuals and groups, Escape Live serves both casual visitors looking for a fun outing and organizations seeking unique team-building experiences. The company also provides options for private events, such as birthday parties and corporate gatherings, making it a versatile choice for various celebrations. With a focus on enhancing critical thinking and teamwork, Escape Live aims to deliver engaging and memorable experiences for all participants.

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