ESCAPE LIVE
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** DO NOT BOOK WITH THIS COMPANY**
What a terrible experience. I made a booking over the phone for both rooms for two parties of children, I tried to cancel it within 30 hours and was told that it was 100% cancellation charge. When I made the booking the representative never advised me of such terms and just repeated that they send their t&c’s with the booking on email. I have since seen that no children are allowed unless accompanied by an adult, which again was never advised to me. Hartford the manager has even stated that my reason for cancelling is not true. Our accommodation next to the river Avon had to be evacuated due to flooding and closed until further notice. DO NOT BOOK UNLESS YOU READ THEIR T&C’s FIRST.
