ESCAPE LIVE
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Not a great experience unfortunately
We were booked in at 5pm last Saturday in Birmingham for the Jack the Ripper escape room. When we arrived we were told the rules - and certain things that were not part of the game. After the game we were told we had been fined £5 due to breaking the glass to retrieve a key that WAS NOT part of the game. Had we been told this at the beginning or it had been clearer we would not have broke the glass (However when you are in an escape room looking for a key and it says on the wall break glass for key it happens!) We were happy to pay the fine as we did break the glass (this was not the issue) but the hostility we had in return when we told the manager this needs to be explained better at the beginning was not great. We found the manager rude and unprofessional, saying when we broke the glass we said this was an emergency - which if this was true they never responded and got us out at all!) Also she told us had we broke the lanterns we would have been fined for that - we didn't break them but again it would be nice to cover this at the beginning when reading the rules. I have been to Coventry escape rooms before and find them far better and informative. We won't be returning for a visit