Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
Entertainment Earth receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional customer service, particularly praising staff member Donald for his helpfulness and efficiency in resolving issues.
Consumers appreciate the reasonable prices and the site's ability to offer new collectibles ahead of competitors. However, a significant number of reviews express dissatisfaction with the company's shipping reliability and order fulfillment, citing delays and poor communication regarding order statuses. Some long-time customers feel that the company has declined in quality over the years, leading to frustration. Despite these issues, the positive experiences with customer service seem to stand out. Overall, while there are commendable aspects, the negative feedback regarding order handling and shipping cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 8 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 3.7 | 9 |
| Nov 24 | 4.0 | 8 |
| Dec 24 | 5.0 | 5 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 2 |
| May 25 | 2.3 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Appreciate the kindness and speed of their customer service and will continue to buy from EE”
“Its original price is $109, with the end of year $10 off, I paid $99 plus shipping And coming to April 2025, Entertai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Collectibles.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | −31% | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | −3% | 551 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 15 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 12 | |
| 1.8 out of 5 (poor) | 67 out of 100 | — | — | — | — | 5 |
Bottom line: Entertainment Earth is #4 of 5 on overall rating in this group. On delivery, Meltzer Sports scores higher (5.0 vs 2.6).
100 reviews of Entertainment Earth. Filter by what matters to you.
Still waiting for my pre-sale Spider-Punk figure. I've seen this item appear as available and in-stock and then sold out and now back up again for pre-order. very disappointing that I have to wait nearly a year and still nothing!
Donald was awesome! I called in for a order and he was quick to find the items and add them to my order. We were able to talk about similar items collected and how the collections can connect us with people in our lives. Moments like this is why I prefer to make orders through Entertainment Earth. I like connecting with people. Donald's customer service was friendly and welcoming. And through these interactions is why I have been a customer over 20 years with Entertainment Earth. You guys are the best!
I really want to thank Donald for all his help on the phone to resolve my order issue. Donald was very polite and cooperate. One of the best people I have ever dealt with on the phone that actually helped me resolve my problem. thank you so much Brent
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Superior customer service. Donald was extremely helpful in finding answers to my questions, and came back to me with results in 2 days time. It was a pleasure talking with him regarding the issue of the name of Robosen Megatron. Very attentive and responsive. I'd call back just to talk with Donald lol. Man is well deserving of a raise, and you gained a loyal customer today
I ordered 3 items and had a discount on shipping. I got one item. One was cancelled. And the last one has been updated 5 times to recieve in a month but always gets extended again. I finally canceled that item because it has been 5 months and even walmart has it in stock. So, i got charged 13 dollars from the shipping discount. I will never order again.
I really want to like them. They usually have a slightly better price than everyone else. But I can't look past the poor customer service any longer. I emailed them a week ago about an additional $5 they charged me that wasn't part of the agreed upon amount at ordering. Crickets. The pre orders take literal years past other stores being in stock and when I do get the chance to speak to them they're usually short and don't seem to care.
I am extremely dissatisfied with Entertainment Earth due to their deceptive practices and unfulfilled promises. This review serves as a cautionary tale for potential customers who are considering shopping with this company. My recent experience with Entertainment Earth involved preordering a Red Sonja action figure that was advertised as available in May. However, despite the promised availability date passing, the product has yet to arrive in the store. This blatant misinformation and delayed delivery have left me feeling frustrated and cheated. When I reached out to inquire about the status of my order, the response I received from Entertainment Earth was not only defensive but also seemed to be written with malice. The lack of transparency and professionalism in their communication further exacerbated my dissatisfaction with the company. It is evident that Entertainment Earth fails to uphold their promises to customers and lacks the necessary accountability in handling preorders. The misleading information provided about product availability, coupled with the dismissive and hostile customer service, reflect poorly on the company's integrity and reliability. I strongly advise potential customers to exercise caution when considering purchasing from Entertainment Earth. My experience with the company has been marred by disappointment and frustration, and I regret placing my trust in an organization that displays such disregard for customer satisfaction. At this point I’m afraid to ask for a refund
I use EE Distribution as a wholesaler. While I am not thrilled with many of the things the company does or their policies I do want to call out my sales rep Justin Gal. He is LITERALLY the only reason I use them. If you want to work with EE, I highly recommend you request Justin.
Donald was wonderful to work with and very helpful!
My experience this morning was great. I spoke to Donald Tapia. He was extremely helpful with what I needed to do. My whole experience like I said, was very, very good and I will be shopping with you guys again. Thank you so much.
Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.
I've never had a worse experience with an online retailer. I wasn't allowed to cancel an order I didn't need. They charged $35 to ship a gundam kit that cost $28 because apparently they charge you for all pre-orders you have when anything at all ships out. Then to return it I have to pay another $10 for a return label. And it's so convenient that the shipping isn't refundable. Y'know the shipping I paid for 6 items that haven't even been released yet but I was still charged for. So it would cost me a total of $47.38 to recieve a $29 refund. I can't comprehend why anyone would use this place. I heard good things so took a chance. Customer Service does not exist. I have never been treated so bad. Just a disgusting, predatory company.
Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!
I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!
I've been shopping at EE for years now and have never had any issues. My recent order came the other day and the figure set was missing a piece in the box (it was the manufacturer's fault). I decided to give EE a call and got Donald on the phone. He was a great help and very friendly to talk with. At the end of the day, the issue was resolved. Just another reason why I like to shop at EE...for the great customer service. Thanks again, Donald!
I am a huge fan of Entertainment Earth and order from them avidly (2 to 3 packages a month). Their customer service is absolutely fantastic as well!! Especially my assistance from Donald Tapia!
Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
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