Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
Entertainment Earth receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional customer service, particularly praising staff member Donald for his helpfulness and efficiency in resolving issues.
Consumers appreciate the reasonable prices and the site's ability to offer new collectibles ahead of competitors. However, a significant number of reviews express dissatisfaction with the company's shipping reliability and order fulfillment, citing delays and poor communication regarding order statuses. Some long-time customers feel that the company has declined in quality over the years, leading to frustration. Despite these issues, the positive experiences with customer service seem to stand out. Overall, while there are commendable aspects, the negative feedback regarding order handling and shipping cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 8 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 3.7 | 9 |
| Nov 24 | 4.0 | 8 |
| Dec 24 | 5.0 | 5 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 2 |
| May 25 | 2.3 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Appreciate the kindness and speed of their customer service and will continue to buy from EE”
“Its original price is $109, with the end of year $10 off, I paid $99 plus shipping And coming to April 2025, Entertai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Collectibles.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | −31% | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | −3% | 551 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 15 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 12 | |
| 1.8 out of 5 (poor) | 67 out of 100 | — | — | — | — | 5 |
Bottom line: Entertainment Earth is #4 of 5 on overall rating in this group. On delivery, Meltzer Sports scores higher (5.0 vs 2.6).
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Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
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