customer

May 10, 2024

I am extremely dissatisfied with…

I am extremely dissatisfied with Entertainment Earth due to their deceptive practices and unfulfilled promises. This review serves as a cautionary tale for potential customers who are considering shopping with this company. My recent experience with Entertainment Earth involved preordering a Red Sonja action figure that was advertised as available in May. However, despite the promised availability date passing, the product has yet to arrive in the store. This blatant misinformation and delayed delivery have left me feeling frustrated and cheated. When I reached out to inquire about the status of my order, the response I received from Entertainment Earth was not only defensive but also seemed to be written with malice. The lack of transparency and professionalism in their communication further exacerbated my dissatisfaction with the company. It is evident that Entertainment Earth fails to uphold their promises to customers and lacks the necessary accountability in handling preorders. The misleading information provided about product availability, coupled with the dismissive and hostile customer service, reflect poorly on the company's integrity and reliability. I strongly advise potential customers to exercise caution when considering purchasing from Entertainment Earth. My experience with the company has been marred by disappointment and frustration, and I regret placing my trust in an organization that displays such disregard for customer satisfaction. At this point I’m afraid to ask for a refund