Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
D
DomiW
US
Simple, clear & user-friendly
Having gone through the conveyancing process several times in the past, the Enact portal was straightforward and easy use, both in terms of being given information and having to provide information. Made a headache of a process pretty painless!
Date of experience: July 8, 2025
SB
Excellent service
I recently used Enact Conveyancing for my remortgage and was very impressed. The process was smooth, and the team was professional and responsive. They kept me informed throughout, making the experience stress-free. Highly recommend
Date of experience: July 8, 2025
D
Danny
US
Enact recently helped complete our…
Enact recently helped complete our remortgage. The process was managed well and their website portal was easy to navigate, follow progress, access/download documents as well as raise questions/queries. They were also easy to contact via phone when needed. Overall, a good experience.
Date of experience: July 8, 2025
MW
Very straight forward to use online,the…
Very straight forward to use online,the progress graph easy to understand and any problems or forms not filled correctly easily rectified
Date of experience: July 8, 2025
GC
Remortgaging with Natwest
Remortgaging with Natwest, Enact was part of the deal. Its been 10 weeks and Enact claim they still haven't received my case from Natwest. I have phoned Natwest on 3 occasions, they claim to have sent the case twice. I have phoned Enact 3 occasions, on every occasion they claim not to have received the case and that I should phone Natwest again. I have nowhere to turn paying high interest on my current mortgage.
Date of experience: July 7, 2025
vj
Slow, unresponsive want money for nothing.
No updates, no response to questions on chat, no call back (requested daily for over a week), phone number straight to voicemail. I am not sure what I am paying £1000 for as it appears advice about conveyancing isn't available and no progress in 2 months. Unable or unwilling to provide a break down of work completed to date. Quick to add charges eg £100+VAT to complete within the same week as exchange. Suggest available until 8pm but no conveyancing staff available after 5pm. Respond to feedback advising escalated to senior manager but no note on file when I tried to call this evening.
Date of experience: July 7, 2025
AH
Prompt and efficient service
Enact was prompt and responded to my queries in a timely manner. There were a few teething issues but they quickly resolved them. I was kept updated as the process went along and this meant i did not have to chase them.
Date of experience: July 7, 2025
SE
Unprofessional
Unprofessional, uncommunicative, and an infuriating experience. I would not recommend to anyone seeking a stress-free process. They have shown no urgency with my case which began in April this year, and it is simply a remortgage! Sheer incompetence.
Date of experience: July 7, 2025
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