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Review summary
Elevation Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
1 star too many.
Moved in to a clean flat, spent hours cleaning to the same standard and get charged a cleaning bill. Unfortunately I didn’t take photos of every spec of dust when moving in so my claims were invalid. They even charged me £77 to plug something in and refused to meet me at the property to do it for them. AVOID at all costs.
Edit after reply:
Just to clarify, do you call out an electrician when you change the batteries in a smoke detector? The cap just needs putting back on. £77 for that I was charged.
The property was left in exactly the same condition as when I moved in. Any reputable letting agent would agree to meet you at the property and go through the report, allowing you to rectify any minor things. Not these guys, they’d rather just steal your money.
Rent with them for 5 years, after I get a house with dirty walls and carpet, a garden full off overgrown plants. Take care off it make it perfect. In the end when I move I've been charge cleaning fee where I let the house on a better condition that I've recive. They will do anything to don't give you back the deposit. No matter of you invest in that house and make it better. Make sure you take photos when you move it.. the photos they have was 5 years old from when I move it. I WILL NOT recommend. PLus will take ages to repair stuff in the house. I've waited 3 days for a shower replacement. Most off the time I've give up and do it myself. Avoid they unprofessional.
Aswell prepare for push you every year in a fix 12 months contract, even where they will tell you from beginning after 12 months is ongoing.. and increase rent every year with the same low service they offer and a " dont give a sh... about you"
MK branch. Unprofessional.
Avoid if you can. Or prepare to been charge for a dust from a house who was empty for 4 days.
I recently bought my house through Elevation estate agents
and I couldn't be happier with the service I received especially from Craig Richardson. From the initial viewing to the final handover, he was professional, efficient, and always kept me informed. His knowledge of the local market was invaluable, and he was always available to answer my questions and address my concerns. I highly recommend Craig and Elevation Estate Agents to anyone looking for a reliable and trustworthy company to sell or purchase a property .
Thanks
Michael Cat
Amy was outstanding. We brought our new house through Elevation and from the first viewing right through until completion, Amy worked in real partnership with us to get the completion done in a time and accurate manner.
This was a major life move for us, occasioned by multiple health and care needs and the necessity to make a permanent move, north to south-east.
Elevation acted swiftly to help us to find an appropriate property and supported us through the tenancy procedure.
There were emergency health episodes during our stay, which led to an urgent search for single storey accommodation. It was during that time that we experienced compassion and efficiency from the Team. Special thanks go to Laura and Lewis, particularly in relation to support during the check-out process.
We feel that we had fantastic support through our experience. Maddison was always on the end of the phone to help us. She was very friendly and helpful we would recommend Elevation to friends and family in the future
I recently sold my shared ownership property through Elevation Estate Agents (completed today), and while the sale was ultimately successful, the experience was far from smooth. From the outset, the process felt rushed—Amy pushed for a viewing even before I had signed the contract. I had to chase the team repeatedly for essential tasks, like completing the floor plan - I notice a lot of Elevation properties go live without a floor plan. They also repeatedly asked for both my and my husband’s details, despite the sale being solely in my name and this was explained from the outset. Poor communication and coordination with the housing association resulted in us losing our initial buyer.
To their credit, when the sale fell through, Taurus acted quickly and arranged additional viewings within a few days. However, we ended up going back with the original buyer after the miscommunication was resolved - wasting a week of the process. Communication remained a challenge throughout—their WhatsApp service required multiple messages to get a response.
Pricing was another issue—Amy significantly overvalued the property by £20k. While we eventually agreed on a more realistic figure, it was still £10k above the bank’s valuation, and there was little accountability for this overestimation. I appreciate they want to get the most for the property but if a bank won't lend a buyer it, its irrelevant. And her rushed approach to the "fixtures and fittings" process also lacked the promised detailed discussion or justification prior to going live with the advert.
One of the most frustrating aspects was their failure to properly inform the buyer that the chain wasn’t complete, which led to relentless pressure on us to complete and dates being thrown our way for completion prior to us having an onward. Initially, we pulled out of our first purchase as our seller didn’t have an onward purchase, and we were then unlucky with our second, where the seller changed their mind. This put immense pressure on us to find a third property quickly. Ultimately, we were pushed into breaking the chain due to their insistence, which has now resulted in a three-week gap over Christmas with no home. This could have been avoided if they had managed the buyer’s expectations from the start, rather than pushing us unreasonably.
While Elevation Estate Agents were proactive in arranging viewings and did secure the sale, the overall experience and communication from Amy and Terry felt disorganized, rushed, and overly stressful. At times, it seemed like they were more focused on serving the buyer than representing me as their client. I also didn't have any communication with Sophie - the sales progression agent at all. I would recommend they improve their communication, accountability, and attention to detail to provide a better experience for future clients. And I would strongly recommend anyone selling a shared ownership property, check with your housing association about which estate agents they have worked with successfully before choosing, as I am aware that several sales involving this estate agent and my housing association have not gone as smoothly as they should have for similar reasons.
I have had a wonderful experience with Elevation. From start to finish they have been excellent with communication, answering any queries I have had promptly. They have been highly professional whilst also being able to offer a personal touch. A special thank you to Ismena, your help has been immeasurable to me. I highly recommend Elevation Estate Agents.
I've been renting out my properties through Elevation Estate Agents, and I couldn't be happier with the services and experiences. From the start, they've been super professional and easy to work with. Bev Winch and her team are friendly, responsive, and always keeps me in the loop, so I never have to worry about a thing.
Throughout the rental period, Elevation consistently went above and beyond to ensure our property was well-maintained and that we had reliable tenants. Their attention to detail and prompt communication made the entire process stress-free for us as landlords.
What I love most is how proactive they are—whether it's handling a difficult tenant issues or just keeping things running smoothly, they're always on top of it all.
What sets Elevation apart is their commitment to client satisfaction. They treated us not just as clients but as partners, always putting our best interests first. Their team's friendly and approachable demeanor made every interaction a pleasure.
Can't recommend Elevation Estate Agents enough. They've made my life so much easier, and it's been a pleasure working with them for the past years!
This is another lettings company who shouldn't be operating. They slyly discriminate against the disabled by not allowing local housing allowance tenants rent their properties. They've got a listing for a 1 bedroom house £1,100 pcm and they say "- Applicants must meet a household income criteria equivalent to 30 times the monthly rent.'' They then say ''- Employment/self employment references required on all applications'' As this letting agent would know, the disabled aren't going to be earning 30 times the monthly rent and then that's why they say employment references will be required, it's their way to prevent the unemployed from applying even though I've done my calculations and this property is affordable. They presume somebody's spending as if after the yearly rent £13,800 has been paid off, they think every other outgoing cost for the year is going to equal £20,700!
We've been very chuffed of our experience of Elevation estate agents, in particular Glen + Issy. Glen showed us around our new home and gave us both lots of time to look at it and also was very approachable and knowledgeable. We very much appreciated his non pressuring of us, giving us the space we needed. Issy was also very good on our 2nd visit, again giving us lots of time for the viewing. She also made a really lovely cup of tea. Genuinely I've been very surprised at the excellent service we've received. We're so used to pushy patronising people dealing with us. This has been a very pleasant transaction thus far. Thanks Glen & Issy for your help and guidance. It is much appreciated. Cheers
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