East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
East Kilbride Credit Union receives overwhelmingly positive feedback from its members, with many praising the staff for their helpfulness and friendly demeanor. Reviewers consistently highlight the great customer service, noting that staff are always willing to assist and provide valuable advice.
The ease of setting up accounts and managing loans is also frequently mentioned, with customers appreciating the straightforward processes and the supportive environment. However, a few complaints arise regarding access to accounts, particularly with a new customer app that some found challenging to navigate. Despite this, the credit union's responsiveness to feedback suggests a commitment to improvement. Overall, East Kilbride Credit Union is seen as a reliable and community-focused financial institution, making it a preferred choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff are always friendly and knowledgeable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: East Kilbride Credit Union is #1 of 5 on overall rating in this group.
60 reviews of East Kilbride Credit Union. Filter by what matters to you.
I would highly rate East Kilbride Credit Union with no hesitation in recommending opening an account to anyone. The rates are fair, the service exemplary and processes are quick and efficient. I have had an account for over 25 years, having saved and borrowed for all sorts of things, even a car and have had no issues whatsoever. My advice: Every home should have one.
Friendly, Pleasant all round great team.Always helpful in explaining any issues.
I recommend to everyone to use the service. Great place to save your money. Very useful and handy when you need a loan- such an amazing-, low APR. Staff always friendly and helpful.
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I have been a member so EKCU for so many years its enabled us to have some wonderful holidays and created so many memories I have a standing order which I set up and our savings are just another bill and a great way of saving for special occasions
I have been with the Credit Union for 15 years and I have always found the staff and volunteers to be helpful, polite and amazing with the members, always helpful and always available to help or assist. This is a great example of what all Credit Union's should be doing for it's members.
I have been a member of East Kilbride Credit union for roughly 20years. Always great service, easy access and great rates. Staff are so helpful and friendly too
I have been a member for many years, and they have never let me down when I needed help, a BIG thank you to the lovely staff.
East Kilbride Credit Union, is a life saver. I have been a member for too many years to count. I recent ly took out a loan to help remodel my bathroom. Without EKCU Iwould not have been able to have my dream bathroom. Obtaining a loan is easy to do online or as I prefer face to face. Pick up the phone make an appointment with a member of staff, who are all very friendly, knowledgeable & helpful. You get a same day response and the money transferred into your bank account. Low interest loans easy payment plans to suit your income. Also a great way to save a few pounds a week soon mounts up. If you are not a member, I recommend you become one ASAP, you will not regret it.
I’ve been a member of the credit union since the early 80’s and have always had the best service and advice.
Great credit union. Always happy to help and offer great deals at various times of the year. They’ve helped me numerous times.
Great establishment
Great. Easy to use
Always pleasant and helpful on phone or in branch
East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
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