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Homee-FOOD Reviews

e-FOOD Reviews

1.623931623931624 out of 5 stars
1.623931623931624 out of 5 stars
1.6
|Poor|117 reviews

TrustScore

1.6
1.623931623931624 out of 5 stars
Poor
5 out of 5 stars
14
4 out of 5 stars
2
3 out of 5 stars
2
2 out of 5 stars
7
1 out of 5 stars
92
117 reviews in total

See what reviewers are saying

Nick
NickFeatured

4 months ago

1 out of 5 stars

Bad delivery men, bad restaurants, bad customer service

There is no acceptance of responsibility for the mistakes their delivery men and the restaurants they cooperate with do. They keep delivering wrong orders, or partly correct orders with missing items... See more

Odysseas Karatsirkas
Odysseas KaratsirkasFeatured

5 months ago

4 out of 5 stars

Όλα καλά όταν δεν υπάρχει κάποια…

Όλα καλά όταν δεν υπάρχει κάποια αναστάτωση. Οι ντελιβεραδες όλοι ευγενικοί, ακομα και όταν μία φορά τους έστειλα σε λάθος διευθυνση, πηραν τηλ, συνεννοηθήκαμε και ήρθαν χωρίς το παραμικρό παράπονο πο... See more

AGGELIKI ZOUMPOULIDOU
AGGELIKI ZOUMPOULIDOUFeatured

5 months ago

1 out of 5 stars

ΜΗ ΛΗΨΗ ΚΟΥΠΟΝΙΩΝ

Ενώ πέρασα το κουπόνι των 7e που είχα και έγραψε η πλατφόρμα τους πως είναι έγκυρο και θα αφαιρεθεί το ποσό κατά την αποστολή, η χρέωση ήταν χωρίς να ληφθεί υπόψη του κουπόνι και από την επικοινωνία μ... See more

Rest Tores
Rest ToresFeatured

5 months ago

1 out of 5 stars

Always offline

It is almost permanent down because (i think they have idiot admin who is blocking me in the firewall). I am a consumer thati order every day and now i had to change platform because simply it is wor... See more

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Chris
Chris
1 reviews
11 months ago
1 out of 5 stars

Disappointing Experience with efood

Disappointing Experience with efood – Unacceptable Customer Service I feel compelled to share my dismal experience with efood, as the situation completely surpasses any acceptable level of professionalism and respect toward the customer. I placed two orders over a few days, and in both cases, there were excessive delays. The estimated delivery time was not met, resulting in the orders arriving cold and inedible. I contacted customer support to explain the issue and request a solution. Despite promises of redelivery and compensation, I NEVER received any response. I was forced to place another order, paying again, only to experience the same level of disappointment. Their indifference is infuriating. Not only did they fail to provide any meaningful solution, but they literally left me hanging without any updates. This treatment is completely unacceptable for a company that advertises “prompt and quality” customer service. I rate efood with the lowest possible score wherever I can and warn others to be extremely cautious. No customer deserves to be treated with such disregard and lack of respect.

Helpful?
IM
IM
1 reviews
12 months ago
1 out of 5 stars

STOP building your websites with so…

STOP building your websites with so much God damn JavaScript that slows down even newer devices.

Helpful?
Grey Alien
Grey Alien
1 reviews
about 1 year ago
1 out of 5 stars

I got scammed.

Παρήγγειλα από ένα κατάστημα στις 5:00. Το συγκεκριμένο κατάστημα είχε την επιλογή της "τυχερός πεινιατας" .. Καθως έβαζα προϊόντα στο καλάθι μου η τιμή έπεφτε με την τελική τιμή να γράφει από 20€ στα 13€. Όταν έκανα όμως την παραγγελία μου στην κάρτα μου με χρέωσε 20€. Οπότε αμέσως πήγα να επικοινωνήσω με την εξυπηρέτηση πελατών μέσω της εφαρμογής. Η εφαρμογή έγραφε ότι θα με συνδέσουν με εκπρόσωπο πράγμα που δεν έγινε ποτέ με αποτέλεσμα να έρθει η παραγγελία μου και να αναγκαστώ να την πάρω. Τελικά έμαθα ότι η εξυπηρέτηση πελατών δεν είναι διαθέσιμη τέτοιες ώρες και μόλις μιλήσα την επόμενη μέρα με την εξυπηρέτηση πελατών και απο μηνύματα και τηλεφωνικά μου είπαν ότι δεν μπορούν να κάνουν τίποτα. Οπότε συνοψίζω, Παρήγγειλα από ένα μαγαζί το οποίο στην παραγγελία μου έγραφε 13€ και τελικά με χρέωσε 20€. Προσπάθησα να την ακυρώσω αλλά δεν υπήρχε αυτή η επιλογή. Στο τέλος αναγκάστηκα να την παραλάβω και η εξυπηρέτηση πελατών δεν με βοήθησε καν στο ζήτημα. Απαράδεκτο, μεγάλοι απατεώνες.

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Ιωσήφ Αβράμογλου Joseph Avramo
Ιωσήφ Αβράμογλου Joseph Avramo
1 reviews
about 1 year ago
1 out of 5 stars

Κακή εξυπηρέτηση

Εκεί στην e-food κανονίστε να βελτιώσετε τις υπηρεσίες σας. Ιδιαίτερα όταν πληρώνεστε και μηνιαία συνδρομή για αυτές! Αν δεν μπορείτε, να μας το πείτε, να χρησιμοποιούμε την Wolt.

Helpful?
Abstract
Abstract
1 reviews
about 1 year ago
1 out of 5 stars

1 hours late delivery

After 1 hour of waiting I contacted them and the restaurant never received my order. No compensation after either

Helpful?
Michael Pilgrim
Michael Pilgrim
1 reviews
about 1 year ago
1 out of 5 stars

Forces You to Donate to Charity

There is no option to un-do the donation to charity option. I pressed it by accident and there is no way to unselect the option. I ended up ordering without unselecting. And the worst thing is, now it will be forever on my previous orders so if I use the order again option, I'll have to pay this stupid donation thing again. There is no way to contact them either so I am forced to leave this review in the hopes that they will see it and fix it

Helpful?
Νataly Galeadi
Νataly Galeadi
1 reviews
about 1 year ago
1 out of 5 stars

I placed a supermarket order at 15.00…

I placed a supermarket order at 15.00 today expecting to arrive at 18.00. At 22.00 after being in contact with 2 customer service people I was told that the store was closed and that the order was cancelled. The customer service kept on reassuring me that the order is on its way like minutes away from 20.00 till 22.00!! Unbelievably disappointed NEVER AGAIN!

Helpful?

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D S
D S
1 reviews
about 1 year ago
1 out of 5 stars

Bad Quality of Service

The estimated delivery times provided by restaurants are completely unrealistic on their platform (both e-food and restaurants are responsible for that). They often claim 25 minutes, but the order can take up to an hour longer to arrive. Despite these delays, they still charge you and offer no compensation, simply stating they were busy. These delays also negatively impact the food's quality, leaving it cold. The customer service staff is unhelpful and ineffective, making it more efficient to deal with automated bots than the support personnel you're paying for.

Helpful?
Marianna Galati
Marianna Galati
1 reviews
over 1 year ago
1 out of 5 stars

Chinawoktime experience

Κακη ποιτητα φαγητου . Αχρωμο μαγειρεμα με κακο λαδι. Ακριβο για την ποιοτητα που προσφερει

Helpful?
Tina Amalie Christoffersen
Tina Amalie Christoffersen
1 reviews
over 1 year ago
1 out of 5 stars

Login dosnt…

Login dosnt work!!!!!!!!!!!!!!!!!!!...............

Helpful?
kdk mdmf
kdk mdmf
1 reviews
over 1 year ago
1 out of 5 stars

scammers

scammers - cold food and no all the items delivered they do not care scammers!!!!!!

Helpful?
Sofia Gastra
Sofia Gastra
1 reviews
over 1 year ago
1 out of 5 stars

Really bad service and customer care!

Really bad service and customer care!

Helpful?
OzzyR
OzzyR
1 reviews
over 1 year ago
1 out of 5 stars

I had to report to bank as scam.

I had to report the transaction to my bank as a scam. HSBC is working on that. I made a claim for an order having missing items. They closed the claim after asking what’s wrong (I’ve already reported the missing items). Order number : 467415314

Helpful?
Marion
Marion
1 reviews
over 1 year ago
1 out of 5 stars

ΜΕΓΑΛΗ ΚΑΘΥΣΤΕΡΗΣΗ.ΑΠΡΟΣΩΠΗ ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ.

ΠΑΡΑΓΓΕΙΛΑΜΕ 9.58 Η ΩΡΑ ΕΙΝΑΙ 10.55 ΚΑΙ ΔΕΝ ΕΧΕΙ ΕΛΘΕΙ. ΜΕ Email ΜΑΣ ΕΝΗΜΕΡΩΣΑΝ ΠΩΣ ΘΑ ΚΑΘΥΣΤΕΡΗΣΕΙ ΑΛΛΑ 25ΛΕΠΤΑ! ΣΥΝΟΛΟ ΑΝΑΜΟΝΗΣ 1.30λεπτα!!!! ΜΙΑΜΙΣΗ ΩΡΑ!!! ΣΥΜΒΑΙΝΕΙ ΠΟΛΥ ΣΥΧΝΑ ΤΕΛΕΥΤΑΙΑ. ΠΡΩΙ Η ΒΡΑΔΥ…

Helpful?
yiorgos
yiorgos
1 reviews
over 1 year ago
1 out of 5 stars

Very bad customer service

Very bad customer service. False delivery estimates. Did not refund an extremely delayed order. Low (no) quality control of employees.

Helpful?
Trisia Bae
Trisia Bae
1 reviews
over 1 year ago
5 out of 5 stars

I like e-food

I like e-food. They offer a lot of discounts depending on the day & hour. It's convenient for me. Used it a LOT during my stay in Athens.

Helpful?
Giwrgos Korompos
Giwrgos Korompos
1 reviews
over 1 year ago
2 out of 5 stars

Κούρασε το UI μετά από τόσα χρόνια.

Κούρασε το UI μετά από τόσα χρόνια.

Helpful?
Consumer
Consumer
1 reviews
about 2 years ago
2 out of 5 stars

Absolutely terrible customer service

Absolutely terrible customer service

Helpful?
Petros Fotiadis
Petros Fotiadis
1 reviews
about 2 years ago
1 out of 5 stars

ΑΠΑΡΑΔΕΚΤΟΙ

Απαραδεκτη επικοινωνια, αδιαφορια στην επικοινωνια απο την εξυπηρετηση πελατων για ΛΑΝΘΑΣΜΕΝΗ και ΚΑΘΥΣΤΕΡΗΜΕΝΗ παραγγελια απο το στολο τους. Δεν αξιζει καν η διατηρηση λογαριασμου στην πλατφορμα πλεον, απαραδεκτοι - πελατης σχεδον 10ετιας με αντιμετωπιση χείριστη.

Helpful?
Antwnis
Antwnis
1 reviews
about 2 years ago
1 out of 5 stars

Παρήγγειλα 11:30 μου γράφεις την…

Παρήγγειλα 11:30 μου γράφεις την εφαρμογή ότι στις 12:10 με 12:20 θα είναι στην πόρτα μου παίρνω τηλέφωνο στις 12:40 και μου λένε ότι η παραγγελία μου έχει ακυρωθεί χωρίς να με ενημερώσει κανένας το λιγότερο που μπορώ να πω είναι ότι είστε γελοίοι και ανεύθυνη

Helpful?
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Review summary

e-FOOD receives overwhelmingly negative feedback from its users, with many expressing frustration over poor service and delivery issues. Reviewers frequently report problems with order cancellations and delays, often without prior notification. Customers highlight a lack of accountability, stating that the company does not take responsibility for mistakes made by delivery personnel or partner restaurants. While some users appreciate the quality of the food and the politeness of certain delivery staff, these positives are overshadowed by complaints about high delivery fees and inadequate customer support. Many consumers feel abandoned when issues arise, citing a lack of communication and no effective customer service. Overall, the sentiment is largely negative, with a significant number of users advising others to avoid e-FOOD.

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Based on reviews, created with AI