Review summary

DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

Laura was fantastic

Laura was fantastic. She was very helpful, friendly and knowledgeable.

The man I spoke to was so nice and…

The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.

Customer Feedback

Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!

I have had a really good experience

I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.

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All reviews

455 total • Write a review

Showing 331 - 340 of 451 reviews
sw
5 out of 5 stars

Maryam Farhan-Quddusi from DLG Legal Services,

Maryam Farhan-Quddusi I was lucky to have Maryam Farhan-Quddusi represent me from DLG Legal Services, I want to thank you for all the help and understanding you have given to me and a lot of patients. You helped me understand the legal interpretation so I could understand the in a more basic language. we did all the correspondents over the phone, you were up beat and have a kind happy voice, which made the experience more pleasurable, even though i have really bad days this helped me though, this is why i give you a 5 star's I say this with great thanks, if i ever need help again i will want you to represent me.

Date of experience: March 15, 2024

MH
5 out of 5 stars

Very professional

Very friendly, but professional, made me feel comfortable and answered the questions I had. Very helpful

Date of experience: March 15, 2024

AH
5 out of 5 stars

Nana was very helpful and specific to…

Nana was very helpful and specific to the detail in regard to my recent events with the accident. She also always reminded me of the process and broke it down in layman’s well.

Date of experience: March 13, 2024

RB
4 out of 5 stars

DLG Legal Services, a mixed bag!

DLG Legal Services, a mixed bag! Their initial triage was good but my first two case handlers were not, I complained about one and the other left; then I struck gold with Maryam Farhan-Qudussi who led me through the legal processes to a satisfactory conclusion.

Date of experience: March 13, 2024

D
1 out of 5 stars

Bent as they come. Shocking the SRA allows this firm to exist

Literally seemed to be committing fraud in conjunction with Privilege insurance. They lied to me and refused to answer basic questions regarding my case. They kept blaming insurers for telling them not to look into basic matters which were included in my claim. They refused to clarify anything or even communicate with the insurer on any points raised. How the SRA allows these sheisters to operate is beyond me.

Date of experience: March 12, 2024

HW
5 out of 5 stars

Lovely customer service !

The lady I spoke to was very informative , friendly and understanding .

Date of experience: March 11, 2024

PW
5 out of 5 stars

Able to hear clearly and understand the…

Able to hear clearly and understand the interviewer. I appreciated being heard. She was friendly and understanding.

Date of experience: March 11, 2024

CD
5 out of 5 stars

great experience

great experience

Date of experience: March 8, 2024

C
5 out of 5 stars

DLG legal services where most helpful…

DLG legal services where most helpful with me and explained everything to me over the phone Great communication and sent me all the emails and links that I need thanks

Date of experience: March 8, 2024

LJ
5 out of 5 stars

I can’t believe the bad comments and…

I can’t believe the bad comments and poor experiences about DLG-I must have been blessed with my appointment of Nick Moore as my representative from the above company! My accident during SEPTEMBER 2020 was a slow and a painful resolution but Nick took it in his stride to get through! He’s ALWAYS kept in contact,through email and telephone calls-and his professionalism,empathy and caring nature was second to none! We EVENTUALLY solved the case LAST month-he’s a credit to his profession,his company and himself as a human being-keep up the great Nick-take care Noel John

Date of experience: March 8, 2024

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