Review summary

DermaWand has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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DG

Dimple Godiwala

1 out of 5 stars
I asked for an immediate refund when I…

I asked for an immediate refund when I received DERMAWALL or dermawave. It was a small flimsy cheap plastic wand available for £5 in China sold to me for £49.99. They refused a refund. They first said if it had been opened or handled it could not be refunded. When I said it's still in its original packaging they said I had to 1. Use it first 2 record my progress of using it on video daily to prove it's been used!!; They said if I could then prove it has no effect they would refund it. BUT IT HAS TO BE UNOPENED AND NOT HANDLED !!!! THEY HAVE OUTRIGHT REFUSED A REFUND even though I said I would return it at my own cost. These are scammers and should be closed down. Date JULY 2025

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WT

Watchme Twyford

5 out of 5 stars
Tighten up at home

Have been useing dermawand for approx 15/20 years ,,believe it's so good have a spare ,,tighten ,lift your skin at home perfect ,,

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FM

Funky Monkey

1 out of 5 stars
zero if it was possible

zero if it was possible, dangerous and no refund as guaranteed on their website.

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gc

gary crowe

1 out of 5 stars
This product is rubbish

This product is rubbish - I followed the instructions to the letter & it does not work at all. The reviews on the website are fake & the people selling it are scammers. Do not waste your money on this shit !!!

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All reviews

206 total • Write a review

Showing 1 - 10 of 202 reviews
SJ

Rubbish

Does does nothing, I don’t know where they get the reviews on there sight from, doesn’t look anything like the ad

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AD

The first Dermawand Pro I purchased was…

The first Dermawand Pro I purchased was faulty and I had to return to the supplier and got the normal Dermawand! as the months have moved on The Dermawand that was swapped is also now packing in!! Totally disappointed in Dermawand Quality! Why bother making inferior quality items that are so expensive and only last for 9 Months!! TOTALLY DISGUSTED AND UNHAPPY :-( and would appreciate feedback!!

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ta

Disappointed in power not lasting

Hello, This is my first review of a product. Honestly I’m torn with the rating I give because I think it’s a good product for me —When It Works. And that is the biggest problem. I have purchased full price about four Dermawands. I started with the regular strength then upgraded to the “PRO”. I loved the results. I use it once a day each morning. I had to replace the Pro version twice now as its strength decreases after about four months of use. I send the company a video, explain that its strength has diminished dramatically and suddenly. They say they are sending me new devices, not refurbished but I’m starting to be skeptical because once again, the latest PRO wand I was sent has diminished power. I purchased the extra warranty but when I call they make me feel like, “That’s impossible, it must be how you are storing it or where you are plugging it in “. I store it in the silver zippered pouch AND the box it shipped in , away from any shower or bath . I had to send the last one back and I have to keep paying shipping for the replacement wand. I don’t think that is right especially when I purchased the extended warranty . So here I am again, noticing the power is so much less than when I first got the wand. I will have to send a video, wait for an email, call customer service just to hear that it’s got to be something on my end and not their product. After reading other reviews I’m thinking it’s the product.

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MA

China made junk

I got one for a gift, very limited use and it stopped working in less than a year!! Junk

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DD

Dermawand pro

Dermawand pro. appareil acheter teleachatboutique.com Cet appareil a fonctionné 2 mois , rien avoir avec le précédent modèle plus puissant , que j'ai utilisé plusieurs année avant ça chute sur le sol de la salle de bain . J'ai contacté le site pour signaler que ce dermawandpro. ne fonctionnait pas . Facture en date du 14/12/23 je leur est adressé plusieurs courriels aucune réponse excepté un retour me certifiant la réception de ma requête.en date du 12/05/24. Aucune garantie de bon fonctionnement sur cet appareil .Ce site est à fuir , surtout éviter tout achat sur teleachatboutique.com

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CC

Honestly shocking customer service!!

Honestly shocking customer service!!! I have changed my mind and I have emailed them four times to get a returns address to return the product but I have had no answer!! I will never order from this company again!!!

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V

This product is a waste of time and…

This product is a waste of time and money. I believe any positive reviews are paid lies. I kept contacting them for how to do return and they would not answer. Only after getting credit card involved did they reply. They got it back within a month. They promised return but they are still withholding it. This is now lots of time and energy. They are stealing my return money.

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SM

Not working!! My mom gave me her unused Dermawand…

My mom gave me her unused Dermawand still in its original packaging and it’s not working

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MS

Does nothing. Waste of time and money.

I've used the wand regularly and for long periods and focused on on one area and see absolutely no difference to my skin at all. It simply does not work. It does nothing. Total waste of time and money.

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S

Dermawand Pro - stops working after a few months

Used March for 8 months, no noticeable results so then stored in drawer. Started to use again April 10th. Worked OK 2 days, then next day power does not increase past level 1. It's out of warranty even it has not been overly used. Customer service say: 1. Company no longer has a service or repair facility. 2. Nobody in CS could say what the fault might be. 3. They do not recommend I do anything myself. 4. First offered $50 discount, declined 5. Then offered discount to bring sale to $119.99 + tax. Unlikely I will buy another. Results are marginal if any. I have noted the huge quantity of emails saying that this DermawandPro doesn't work for more than 4/5 months.

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