Decathlon DE is an online retail platform specializing in sporting goods and equipment for a wide range of activities. Catering to athletes, fitness enthusiasts, and outdoor adventurers, the company offers a diverse selection of products, including apparel, footwear, and gear for sports such as running, cycling, swimming, and team sports. With a commitment to accessibility and affordability, Decathlon DE aims to provide quality sports equipment and apparel for all levels of experience, from beginners to seasoned athletes. The company's website, www.decathlon.de, serves as a comprehensive resource for customers seeking reliable and functional sporting gear. In addition to its extensive product offerings, Decathlon DE emphasizes customer satisfaction through user-friendly navigation and detailed product information, making it easier for consumers to make informed purchasing decisions. Overall, Decathlon DE positions itself as a go-to destination for anyone looking to enhance their sporting experience with quality products at competitive prices.
Decathlon DE faces significant criticism from consumers, with a staggering 91% of reviews rating the company at 1 star. Many reviewers express frustration over poor customer service, citing difficulties in reaching support and unresolved issues with returns.
Common complaints include delayed deliveries, missing items, and a lack of response from the company, leading to a sense of chaos and unprofessionalism. While a few customers mention the quality of products and the speed of delivery as positive aspects, these sentiments are overshadowed by the overwhelming negative experiences shared. The absence of effective customer support and the inability to process returns are particularly highlighted as major pain points. Overall, the sentiment is predominantly negative, with many customers vowing never to shop at Decathlon again.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 1.7 | 32 |
| Jun 25 | 1.2 | 51 |
| Jul 25 | 1.1 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“The quality of the product was great”
“Wir bestellten und bezahlten AirTrack, und es hieß, die Lieferzeit betrage 3-4 Tage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 100 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | — | 25 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | 25 |
Bottom line: Decathlon DE is #5 of 5 on overall rating in this group. On service, ONE Sports Warehouse scores higher (5.0 vs 1.3).
100 reviews of Decathlon DE. Filter by what matters to you.
Ich habe mittlerweile schon mehrfach bei Decathlon eingekauft. Sowohl im Webshop als auch vor Ort. Bisher hat alles reibungslos geklappt und die Lieferung war auch fast immer pünktlich da. Selbst die Rückgabe eines reklamierten Artikels den ich online gekauft hatte und der beschädigt ankam, lief problemlos.
The quality of the product was great!!Got shoes for trekking!!Amazing
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Ich bewerte hier explizit nur meinen Decathlon in Augsburg: Exzellentes, freundliches und gut geschultes Personal - deshalb werte ich meinen Decathlon in Augsburg uneingeschränkt mit fünf Sternen. Hier werden Service und Kulanz groß geschrieben und gelebt. Ich decke meinen Sportbedarf komplett bei Decathlon, seitdem die Webseite online verfügbar war. Inzwischen kaufe ich auch sehr gern im Geschäft ein, lasse dahin liefern und bin ausgesprochen zufrieden! Macht bitte weiter so!
Decathlon DE is an online retail platform specializing in sporting goods and equipment for a wide range of activities. Catering to athletes, fitness enthusiasts, and outdoor adventurers, the company offers a diverse selection of products, including apparel, footwear, and gear for sports such as running, cycling, swimming, and team sports. With a commitment to accessibility and affordability, Decathlon DE aims to provide quality sports equipment and apparel for all levels of experience, from beginners to seasoned athletes. The company's website, www.decathlon.de, serves as a comprehensive resource for customers seeking reliable and functional sporting gear. In addition to its extensive product offerings, Decathlon DE emphasizes customer satisfaction through user-friendly navigation and detailed product information, making it easier for consumers to make informed purchasing decisions. Overall, Decathlon DE positions itself as a go-to destination for anyone looking to enhance their sporting experience with quality products at competitive prices.
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