Easy to open account
Easy to open account, easy to use and fast acknowledgement of deposits

Cynergy Bank is a specialist bank based in the UK, focusing on business banking, mortgages, loans, and savings. The bank serves a diverse clientele that includes UK business owners, small and medium-sized enterprises (SMEs), property entrepreneurs, family businesses, and individual savers. Cynergy Bank offers competitive products, such as a Business Current Account that earns up to 3.50% AER on balances up to £10,000, catering to the financial needs of its commercial and personal banking customers. In addition to its banking services, Cynergy Bank provides valuable insights into the UK economy through its Business Births & Deaths Index, which analyzes the health of various industry sectors and regions. The bank is recognized for its commitment to customer service and is a member of the Financial Services Compensation Scheme (FSCS), ensuring that eligible deposits are protected. With a focus on innovation and customer satisfaction, Cynergy Bank continues to establish itself as a trusted partner in the financial sector.
Cynergy Bank receives high praise for its customer service and ease of account management, with many reviewers highlighting the professionalism and helpfulness of staff like Carter and Lesley. Customers appreciate the straightforward process for opening accounts and transferring funds, often describing their experiences as efficient and trouble-free.
The bank's competitive ISA rates also stand out positively among users. However, some consumers express frustration with the mobile and telephone services, noting that the phone support can be understaffed, leading to stressful experiences when trying to resolve issues. Additionally, a few mention that the online platform feels outdated. Overall, while there are some areas for improvement, the majority of feedback reflects a positive sentiment towards Cynergy Bank.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to access and they offered the best ISA rates for me, above my original ISA provider”
“Based on very experience as I have yet to complete a transaction with Synergy, their telephone service is under manned”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Cynergy Bank is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 4.1).
60 reviews of Cynergy Bank. Filter by what matters to you.
Easy to open account, easy to use and fast acknowledgement of deposits
A complicated question was handled with efficiency, courtesy and knowledge.
easy to open good rates of interest on offer
Quick answers to the questions people ask most.
Cynergy Bank has a solid reputation with numerous verified reviews and an overall positive rating. Many customers highlight their helpful and professional service.
No, Cynergy Bank is not a scam. The bank has received verified reviews that show a pattern of customer satisfaction, although some have noted occasional service issues.
Cynergy Bank offers a variety of financial products, including ISAs and savings accounts. Customers have praised the simplicity and efficiency of opening accounts.
Cynergy Bank provides multiple payment options for deposits and transfers, ensuring a user-friendly experience, as noted in several customer reviews.
Customer support can be reached via phone, and many users report helpful experiences during their interactions, although some have mentioned longer wait times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dont accept transfers from Trading 212
Helpful and friendly
I had to ring to work out how to login to the bank account as it had changed and I was finding it tricky. I got to speak to a lovely girl straight away, who stayed with me on the phone and went through it with me.
Spoke to Carly about a query on opening a cash ISA and all resolved very quickly. Thanks!
I just opened a fixed savings account on yesterday and transferred some money on 6:00 pm, I waited few hours but the money still not received in the account… called CS on next morning and told it takes 24 hours because the transaction made after 5:00pm and finally it appear on 12:00pm. I agreed it takes longer transaction time than other banks but still working, CS staff is nice to answering my question with patient.
Good Voice experience,patient hearing, multiple clarifications
Telephone customer service, after quite a long wait to be answered, provided excellent support for two issues (delay in ISA transfer & problem logging in to their website on mobile phone). They were very efficient & knowledgeable, giving me next steps & timescales. For customer service alone I would give 5 stars, but due to the issues I contacted them about I down-rated to 4.
The lady I spoke to dealt with me very professionally.
Prompt help on phone by the bank staff
Do not believe Cynagy Bank they have not reached out and still block me , avoid at all costs .
Cynergy Bank is a specialist bank based in the UK, focusing on business banking, mortgages, loans, and savings. The bank serves a diverse clientele that includes UK business owners, small and medium-sized enterprises (SMEs), property entrepreneurs, family businesses, and individual savers. Cynergy Bank offers competitive products, such as a Business Current Account that earns up to 3.50% AER on balances up to £10,000, catering to the financial needs of its commercial and personal banking customers. In addition to its banking services, Cynergy Bank provides valuable insights into the UK economy through its Business Births & Deaths Index, which analyzes the health of various industry sectors and regions. The bank is recognized for its commitment to customer service and is a member of the Financial Services Compensation Scheme (FSCS), ensuring that eligible deposits are protected. With a focus on innovation and customer satisfaction, Cynergy Bank continues to establish itself as a trusted partner in the financial sector.
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