Cynergy Bank is a specialist bank based in the UK, focusing on business banking, mortgages, loans, and savings. The bank serves a diverse clientele that includes UK business owners, small and medium-sized enterprises (SMEs), property entrepreneurs, family businesses, and individual savers. Cynergy Bank offers competitive products, such as a Business Current Account that earns up to 3.50% AER on balances up to £10,000, catering to the financial needs of its commercial and personal banking customers. In addition to its banking services, Cynergy Bank provides valuable insights into the UK economy through its Business Births & Deaths Index, which analyzes the health of various industry sectors and regions. The bank is recognized for its commitment to customer service and is a member of the Financial Services Compensation Scheme (FSCS), ensuring that eligible deposits are protected. With a focus on innovation and customer satisfaction, Cynergy Bank continues to establish itself as a trusted partner in the financial sector.
Cynergy Bank receives high praise for its customer service and ease of account management, with many reviewers highlighting the professionalism and helpfulness of staff like Carter and Lesley. Customers appreciate the straightforward process for opening accounts and transferring funds, often describing their experiences as efficient and trouble-free.
The bank's competitive ISA rates also stand out positively among users. However, some consumers express frustration with the mobile and telephone services, noting that the phone support can be understaffed, leading to stressful experiences when trying to resolve issues. Additionally, a few mention that the online platform feels outdated. Overall, while there are some areas for improvement, the majority of feedback reflects a positive sentiment towards Cynergy Bank.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to access and they offered the best ISA rates for me, above my original ISA provider”
“Based on very experience as I have yet to complete a transaction with Synergy, their telephone service is under manned”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Cynergy Bank is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 4.1).
60 reviews of Cynergy Bank. Filter by what matters to you.
In two years of having an online account I've still not been able to access the account. Even with bank staff helping on phone. Staff are pleasant, but they can't get me into account. I've given up. When my account matured, I will close for good. J M. Basingstoke.
Quick answers to the questions people ask most.
Cynergy Bank has a solid reputation with numerous verified reviews and an overall positive rating. Many customers highlight their helpful and professional service.
No, Cynergy Bank is not a scam. The bank has received verified reviews that show a pattern of customer satisfaction, although some have noted occasional service issues.
Cynergy Bank offers a variety of financial products, including ISAs and savings accounts. Customers have praised the simplicity and efficiency of opening accounts.
Cynergy Bank provides multiple payment options for deposits and transfers, ensuring a user-friendly experience, as noted in several customer reviews.
Customer support can be reached via phone, and many users report helpful experiences during their interactions, although some have mentioned longer wait times.
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Cynergy Bank is a specialist bank based in the UK, focusing on business banking, mortgages, loans, and savings. The bank serves a diverse clientele that includes UK business owners, small and medium-sized enterprises (SMEs), property entrepreneurs, family businesses, and individual savers. Cynergy Bank offers competitive products, such as a Business Current Account that earns up to 3.50% AER on balances up to £10,000, catering to the financial needs of its commercial and personal banking customers. In addition to its banking services, Cynergy Bank provides valuable insights into the UK economy through its Business Births & Deaths Index, which analyzes the health of various industry sectors and regions. The bank is recognized for its commitment to customer service and is a member of the Financial Services Compensation Scheme (FSCS), ensuring that eligible deposits are protected. With a focus on innovation and customer satisfaction, Cynergy Bank continues to establish itself as a trusted partner in the financial sector.
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