CVS Reviews

I'm writing to commend pharmacist Jessica Tinari-Holmes. She's been with the CVS in Havertown, PA for quite awhile, and NEVER fails to deliver stellar service. Most recently, she returned calls promptly and helped my friend and me save money on prescriptions. Her caring and expertise are second to none. Jessica is a real asset to CVS, and makes me want to use this particular store for all my business. I also want to commend the pharmacy and store managers and the rest of the staff. Everyone there tries to be very helpful and truly serve customers. This is the best store in my area!

This will be the 4th time I’ve complained about Cliff, the store manager at 1520 East F St. Oakdale Ca. 95361. While this store is the closest to me to buy a brand of rum that’s affordable, I hate going there. I’ve reported these issues to Corporate, giving my phone number asking to speak to a representative, but no call from CVS ever happened. I’m a senior citizen with senior moments so I don’t recall ALL the details of every incident but allow me to give a couple examples. The manager yelled at me across the store, embarrassing customers and employees. Why? Well, you see I have MAJOR back problems causing excruciating pain in my left hip. So, before I leave my house I call to see if they have my rum in stock and ask that it be brought to the register. They usually only carried 2 bottles a week which were often gone when I called. Some time ago, I asked if they could carry more, and a manger said that’d be no problem. I bought 6 bottles at a time, and they put them in the warehouse for me. Else I must go to a CVS store 40 miles away. Driving HURTS! For several MONTHS this was not a problem. Then one day, I called, they said they had rum. I asked that it be brought to the register. When I got there, I saw Cliff, whom I’ve seen several times. He pointed to the location of the alcohol and TOLD me, LITERALLY to, “Go get it yourself!” I was shocked! I asked if he’s ever seen me limp. I limp BIG time. A seeing eye dog could convey this to a blind man. I asked if he’d ever seen me put the rum in my car that gets parked in the handicap spot. (I KID YOU NOT) He said, “Yeah, so?” Okay, I’m a short, overweight (but not obese… And so, what if I were,) 74-year-old, thus not so attractive anymore, ugly old man. Is that why I get no respect from this man? I make people laugh! Another incident: I called, Rum was there, went to pick it up (hoping Cliff wasn’t there) but he was. This time he told me he already told me to get it myself. He yelled that, as he walked away from me. My daddy always said to me, “entertainment at another’s expense is a great value”, so I asked if he treated his wife like crap too. People laughed! Evidently, they thought he was an ass too. He continued to yell at me from across the store! Another incident that I don’t recall, but a similar behavior, that, I DO recall. Today I called to see if there was any rum. I recognized his voice and wondered if he ever took a vacation. Said he’d check. Came back and told me they had 2 bottles. I was surprised because, like today, I was already in the neighborhood. Maybe 10 days apart. Remember, I said they stored some in the warehouse, just for little old me. Asked him if he checked in the warehouse. He said, “Do you think I don’t do due diligence? I know how to do my damn job, and I’m not walking all over hell, just for you.” LONG time ago, I worked for a computer store. General manager had SUCH a bad attitude. Every employee had a bad attitude. There’s a saying. Fish stinks from the head down. I can see Cliff telling the employees how stupid customers are. Or how inconvenient WE are. And the employees telling him what a pain in the ass we are. Or how stupid WE are, because that sink trickled down from his head. I’m SURE I’m a massive pain in the ass. I mean, I expect people that are paid to do a job, to do their job! FIRE this man! Tell you what… I owned a VERY successful Cyber Security firm in which we employed a century old set of rules. 1. The customer is always right. 2. If a customer is wrong, see rule number 1. I added to that a third rule. 3. If the customer is a blooming IDIOT, place them on a pedestal and make them feel like a genius! REPLACE this man!!! There’s a Rite-aid, 45 miles away that stocks plenty of my rum. It’s cost me $88.00 per month to drive there. Painfully! My rum is around $300.00/month @ #25.00 /bottle? Chump change for you, right? How much is that? Several thousand $/year? You probably have that in your junk drawer, *I* only want respect! Onto the bbb.org, next. Along with TrustPilot, Yelp, google maps, consumer affairs and several other review sites. I know you don’t care, because giving a crap is a waste of time, but what better time do you have to spend? Are you so busy handling hundreds of thousands of complaints, or does it not work with your work life balance? Come on people, care!

(CVS HILLSBOROUGH NJ) THIS PLACE IS A HORROR SHOW. I called to find out why I could not refill my elderly father’s prescription online. The Indian Pharmacy rep who barely speaks English, (Leena Nair) (Not sure about spelling), HUNG UP on me 4x in a row!!! She kept telling me that I “need to call my doctor and get information that is new”. I told her I believed they just had to send a refill request to my prescriber, to which she would repeatedly tell me it’s “missing info”. When I asked what information this is, she would just keep repeating that it’s “information that is missing”, that I needed to call my Dr and then HUNG UP on me. Because she kept hanging up and not doing her job, I had to go down to the CVS. Of course, when I get there, another rep tells me all that’s needed is response from my prescriber, as I thought, and that no “new information” is needed. When I asked why I was being hung up on, the rep Leena refused to acknowledge or even look at me, tried HIDING her name tag & then lied and told CVS that she NEVER hung up on me, even though I have all the screenshots to prove it. It doesn’t stop there. I was then called by CVS and lied to while I was INSIDE THE STORE. They told me that she just left and went home for the day, while I was staring at her at her work station. What an absolute joke. I have been going to CVS for almost 30 years and have NEVER witnessed such horrible customer service. Hanging up on your customers trying to pick up their elderly father’s medication who is home suffering from Dementia & Anxiety is nothing short of shameful and she should be fired if she doesn’t want to do the job she is paid tremendously well to do. CVS… if you hire someone as a pharmacy rep providing customer service and medication people need to function, make sure they can SPEAK ENGLISH AND WON’T HANG UP ON CUSTOMERS AND THEN LIE ABOUT IT. Welcome to America in 2025.

I’ve been trying to fill a prescription for two weeks. I selected them to contact my Doc for a refill. I followed up online, and my acct said it was approved. I never heard from CVS, and I can no longer speak to a pharmacist because of their new automated phone system. So I drove there, only to be told it’s no longer covered, and I need a new prescription. My Doc did that, and CVS site said prescribed, 3 refills left, so I went to pick it up, only to be told it wasn’t filled because it’s not covered. No communication regarding this…So now I call Medicare. The first med is in fact covered. CVS lied to Medicare and said Doc never prescribed. He prescribed the second one too, but the generic isn’t covered…he didn’t prescribe the generic. I’m now switching pharmacies. This not the first time I’ve had probs getting meds at CVS, and one time it was critical! We had to go back to the hospital to get meds after I had surgery. Goodbye CVS!

Anyone that could honestly give CVS over one star has to be illiterate. They have the most obnoxious pharmacist on duty. They are abrasive, lie, and deceptive as can be. Often times we receive a text telling a prescription is ready. We drive fifteen miles to town and they have nothing ready. My time and fifteen mile trip for nothing. No apology, just blank arrogant looks from arrogant lead pharmacists. Go in for a flu shot. More arrogance, long waits, and demanding you make an appointment, even though walk ins welcome. Last time this happened I walked to the car, used my phone to make an appointment for twenty minutes. We back in and got the flu shot. Since then, my wife and I drive thirty miles west to Walgreens. No hassle and friendly service. CVS needs to bite the dust.