CVS Reviews

I call and get their AI that thing is awful. It asking questions that when you answer ask again and again. I know what I want AI can't answer and keeps me from getting through to the pharmacist. I go in the store everything is behind glass. I understand that, I watched as people walked out with whatever. What I don't understand is they have no one in store to help when you find what you're looking for .

THE WORST - Terrible service at the front end. Long wait times for the pharmacy on the phone. Hung up on 2 times at the same store a minute and a half apart after not being able to get through to the pharmacy. Asked for manager and was told he was in a meeting & she would not interrupt him. Called the corporate office about the experience & had two nice women that escalated my call to Melissa who was exactly the same, hung up on again! Thank you for nothing except rudeness, overly disrespectfulness, & a final interaction with all CVS'. Thank God there's Walgreen's!

I'm done with CVS. My 87-year-old mom is a loyal long-time CVS customer who spends thousands of dollars in prescriptions and merchandise each year. She has basic computer skills and up until recently, she was able to refill her prescriptions online without a problem. Now every time she signs in, they also want to send a code. She does not have a smart phone and cannot receive a text. Therefore, the code is emailed. This is confusing to her to navigate between her email and the CVS website to retrieve the code. I have called multiple times in an attempt to resolve the situation, the most logical solution being turn off the two-step verification. Each time I first had to get past the robot to speak to an actual person. Next I spoke to a customer service rep with a heavy accent who was extremely difficult to understand. Now imagine how difficult that must be for an elderly, hearing-impaired person. After spending way too much time on the phone, being put on hold multiple times, there was no resolution. Since CVS stores no longer answer phones, she cannot call in refills. In addition this store frequently is out of her medication. CVS does not care about their customers and I will be transferring her prescriptions and shopping elsewhere.

Pharmacist refused to fill valid prescription without access to my private medical records. Do yourself a favor and go to Walmart in Delta Shores Pharmacy where you can still have privacy. I did contact customer relations and they said it was perfectly fine for a pharmacist to choose to require additional medical records if the prescribing Doctor is outside a certain radius from the store, even though both a store further away and CVS Caremark mail-service have filled in the past. it was just this particular pharmacist!

The location on bell road and 99th Avenue. I guess that would be Sun. City, I like it for the covenience but I'm afraid to go in there anymore. The woman: blondish grayish hair always wears it up:is a nightmare. She is always rude, ignores you & miserable all the time. I understand people have bad days, but she's like that. All the time, I'm changing location; if I walk in and I see her I walk out: I love The pharmacy there, but I can't deal with her. And she's there a lot, I don't know her name and I dont think she's a manager. The manager has Brown hair. She's very nice, but wow, take medication for your anger or find a new job you like perhaps. Customer service and kindness is not for everyone in this world. And in this review, they ask you, for what day the experience was.It's every time I go in there , so yeah , i'm not going there anymore

I want to share my recent experience at your Muncie, Indiana, Tillotson Avenue location. Two weeks in advance, I scheduled an appointment for a flu vaccination. I arrived several minutes early, but after checking in, I waited at least 15 minutes before the pharmacist spoke with me. She explained that the pharmacy was extremely busy and that I would either need to wait longer or reschedule. I was surprised by this response, given that I had scheduled the appointment well in advance to avoid delays. Nevertheless, I decided to reschedule for the next day. That appointment was confirmed online, but shortly before I was set to leave for it, I received a text message saying CVS had to cancel. This experience was frustrating and disappointing. I understand that pharmacies can be busy, but I had expected better coordination and communication, especially when appointments are made ahead of time. Unfortunately, this situation gave me the impression that customer service and reliability are not valued at CVS.

Just trying to order a photo and I need to sign in with a password, then a code from my cell phone, then my date of birth....how about NOT! Walgreens it is!

I have been trying to get a prescription filled for days with this new phone service. Get cut off. I have been going to CVS since it was Revco, thinking now I need to find another drugstore! It was always so easy to call for refills, now impossible!

AVOID THIS PLACE AT ALL COSTS. CHOOSE QFC OR SAFEWAY IF YOU VALUE YOUR TIME AND SANITY. This pharmacy is run like a sinking ship. The manager is abrasive, dismissive, and refuses to own even the most obvious mistakes. My doctor sent the same prescription five times and received confirmation each time that CVS had it. Their own staff even told the doctor it would be ready in a few hours. But every time I called, I was told they had “no record” of it. Instead of fixing the problem, the pharmacy manager told me I could “wait like everyone else” or take my business elsewhere. That’s not leadership—that’s someone dodging responsibility while patients pay the price. And here’s the kicker: because it’s a controlled substance, it can’t be transferred once it’s stuck in their system. They know this. They just don’t care. This isn’t a minor inconvenience. It’s reckless. It puts patients in a bind they can’t easily get out of. If you need a pharmacy that actually communicates, respects customers, and takes basic responsibility for their own process, go anywhere else.

I wanted Nutrafol to grow my hair back and CVS has a dupe! It is more than half the price and they take FSA accounts!

CVS Pharmacy is the absolute worst in the United States. Their employees are surly, unhelpful, and argumentative. The process for getting prescriptions filled is a bureaucratic nightmare. Oh, and did I mention that their employees are horrible? Because they are.

I'm going to be very honest about my review for CVS on Campbell Ave in Lynchburg VA. The pharmacist and the pharmacist's help or the pharmacist.Technicians are the most rudest people.I have ever met in my life in any customer service setting. The pharmacist actually rolled her eyes at me.Just a few days ago , when she had to come to the counter as a consult from my medications. They never say thank you.They make you wait even though they don't have to I can be standing in line and getting my medicine and if they have to go back to get something or I have to go to get my wallet and when I come back they make me wait back at end of the line to be waited on again. I have never once been told thank you and at the end of the day.Kindness brings customers back.I've been getting my prescriptions filled at this pharmacy For years. My whole entire family goes to this pharmacy.I am in the process of getting them all switched to somewhere else. I switched my pharmacy from there to a pharmacy that doesn't have any perks and doesn't have automatic refills just because CVS is so rude and is ungrateful to their customers, you can't even ask them.A question without them being rude.If they see you trying to ask the question, they'll go to the other side of the counter or the other side of the counters over there, so they don't have to wait on you.They act like us as customers owe them. I wish they would at least smile.Because it's not gonna break your face.And I spend over 2 thousand dollars a month there on medications. My mother spends more than that with her medications, and so does my sister-in-law with her 3 family members, so that's right around $6000 a month.I think this pharmacy can take the loss because they don't act like that.our mo ey and business is important. They dont need the money and they don't have customer service worth talking about. I even hate going to the pharmacy to pick up my medications there because I already know that they're rude and that they're not going to be nice to me and they're not going to even say thank you, I think that this pharmacy can stand to lose about $10,000 a month, and it doesn't really matter to them that they lose this kind of money because they must make plenty of it somewhere else. I don't know about you. But if I had a franchise business and I lost $10000, I would be well upset about it, so to the boss that owns the cvs, or that manages this cvs, maybe you should talk to your people that work there and see if they can at least smile and say thank you, and act like they like you when you come in to pick up your medications cause a lot of us are sick and disabled and need little smile or a little kindness of something sortz better than what they give.Because I can tell you what I can't stand them. Thank you.I hope that this gives you something to think about.And maybe others can go somewhere else if they're getting treated the same. Because also, they're rudeness, makes them look very ugly.There is not a pretty person that works there , and i'm not talking about outside appearance , i'm talking about their ugly ugly people there , and it makes their outside ugly.

Went to buy a bag of candy for Halloween. CVS wanted to charge me $30. What?? This is robbery!!!

I've been buying meds from Amazon for several months. Sometimes I pay the prime price, other times I use my insurance. Now, they tell me I have to delete my insurance on my account to get the Prime Price. I wasted 4 hrs going with customer service and never got a straight answer of why the change

I went to the app, it gave me the option to transfer my script to another location, upon doing so, I was notified, I could pick up my script, after 9am. When I arrived, the clerk told me , they had nothing ready for myself. They were waiting on my insurance to call back, I called my insurance, same thing nothing was ready. When I called the location, I originally had my script, the pharmacist told me the app was useless, to this she also informed me , it wasn't reliable. On the coming Monday, I'm to call my PCP, and start from scratch. Do yourself a favor, don't use the app for CVS, it's not worth the headache. If a pharmacist told me about the app, then her words are to be acknowledged.

Apparently CVS has a theft problem. Which is why over half their products are locked inside glass cases. It is hard to read the print on a product through a glass case, unfortunate if you want to read the ingredients. And if you decide you want to buy you have to find an employee on the floor to open the case for you. Good luck with that. The cashier seemed bored and slightly depressed. I can't say I blame him

CVS can't explain how I went from 4 refills the previous month to 0 refills today for the exact same medication.

Wow. All pharmacies closed down except this. And this sucks. Walmart and Amazon are better but then you have to wait days until delivered. Last two prescriptions they were out and had no idea of when they'd return to stock. Greedy big pharma pushing no good vaccines - they've got those!

I don't think I've ever been so irate at a company's lack of customer service as I was today. I went to pick up three prescriptions shortly before 1:30 (they break for lunch at 1:30). I mentioned multiple times i had THREE different transactions for THREE different people/pet. The tech still asked for each person's information which I thought weird if you have to do them separately but I had already told her....She collects them then scans them all. I once again said, okay but it's supposed to be three different transactions and she was like yeah, it's fine. I said but one is for a dog....they can't use my insurance. "Oh it's okay, we can still do one transaction". I said no, I said three. One is for me and to be put on MY FSA, the other for my sister on HER FSA and another for my dog on a debit card. At this point another tech comes up and they say "oh, well we can't do that, we have to go to lunch, we go at 1:3" and it was, after this amount of time, 1:30). I said, I understand you need to go to lunch but I asked for three transactions, why can't you do that for me now? Then someone further behind pipes up and mumbles to which I said- what did you say? She looks at me briefly and starts walking away while saying "they have to go lunch and it would takes us 30 minutes to do that." I said, well I came before 1:30 and I repeatedly told her I need three transactions. She just ignored me and walked away as I asked for her name. Then when I asked the tech she seemed timid to do so but I'm not sure if the girl said she didn't care if I was told but the tech gave me the name. Then I just sit there waiting and the tech goes- Okay, well we'll be back in a few minutes and SHUT THE WINDOW AND BLINDS ON ME!!!!!!!!!!!!!!!!!!!!!!! I immediately parked and went into the store and they all three came out for their lunch as I went to talk to a CVS associate. I was given the store manager, RX manager and corporate number but the associate seemed surprised when I mentioned this person who apparently is the PHARMACIST walked away. This pharmacy has had it's issues but never before have I been treated like this. I was REFUSED service simply because they had to go to lunch??? I was there BEFORE your lunch period and had the tech done as I told her over and over they could have left in time. I've contacted corporate but who knows if anything will be done. I didn't get the techs names but the pharmacist name is Taylor. This is the 1123 Kildaire Farms Rd, Cary, NC, 27511 location. No one deserves this treatment but especially the attitude coming from a PHARMACIST? If her employees so badly needed to go on lunch the least she could have done was come fix my problem herself. Corporate wouldn't even send me same day delivery for this outrageous encounter. I've moved my medicines to another group and will no longer be using CVS. I've never been refused service!

I love this store in Inverness Florida. 602 W Main St. My favorite people are the in pharmacy. Dean and Liz welcome me with my name which makes me feel at home. Hands down Dean is the man.