Wonderful service
Team is perfect. I had a big problem with my trip and I got a wonderful support to solve everything . Thank you 🙏

Cruise America is a leading provider of RV rentals in North America, specializing in Class C motor homes. With over 130 rental locations across the continent, the company offers consumers a convenient and reliable option for their travel needs. Cruise America caters to a diverse clientele, including families, friends, and adventure-seekers looking to create memorable road trip experiences. The company prides itself on its extensive fleet, exceptional customer service, and flexible booking policies, including a 24/7 traveler assistance service. Cruise America is recognized for its commitment to customer satisfaction, providing a wide range of RV rental options to accommodate various travel plans. Customers can benefit from guaranteed bookings, special deals, and inspiration for their next camping adventure, making Cruise America a trusted choice for RV rentals.
Cruise America receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers appreciate the friendly and helpful staff, noting that they provide excellent support during the rental process.
Positive experiences often mention the ease of booking and the pleasant interactions with the team. However, a substantial number of customers report severe dissatisfaction, citing problems with the cleanliness and maintenance of the RVs. Complaints frequently include receiving dirty vehicles, mechanical failures, and inadequate customer service when issues arise. Some customers express frustration over broken equipment and lack of timely assistance, leading to disastrous trips. Overall, while there are positive aspects to the service, the negative experiences significantly impact the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.7 | 15 |
| Aug 25 | 3.2 | 32 |
| Sep 25 | 2.7 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Team is perfect”
“awful experience… they gave us an already broken RV , they said it was normal… After 1 day it really became life thre...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Booking | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,060 |
Bottom line: Cruise America is #5 of 5 on overall rating in this group. On quality, JustCover Travel Insurance scores higher (5.0 vs 1.1).
60 reviews of Cruise America. Filter by what matters to you.
Team is perfect. I had a big problem with my trip and I got a wonderful support to solve everything . Thank you 🙏
Dealing with Cruise America was ver pleasant. Unfortunately we had to cancel.
Good advertising
Helpful and responsive very easy to book!!
Quick answers to the questions people ask most.
Cruise America has received a mix of customer reviews, with an overall rating that reflects both positive experiences, such as helpful service, and negative ones, including issues with vehicle conditions. It's important to read various reviews to gauge real customer experiences.
While some customers have reported significant issues, including safety concerns with RV conditions, there are also many verified reviews praising the customer service and booking process. Always consider the feedback patterns when deciding.
Cruise America specializes in RV rentals, providing a range of vehicles for various travel needs. Customers have noted that while the booking process can be straightforward, the condition of the RVs can vary.
Cruise America typically accepts major credit cards for reservations, but it's best to check the website or contact customer support for specific payment options.
Cruise America has received mixed feedback regarding their customer support, with some reviews highlighting responsive service while others reported significant delays in addressing issues. They seem to prioritize resolving problems when they are brought to their attention.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 43% are 1–2★.
I was offered several options for pick up. My plan is not complete so I was called this morning and asked if I wanted to pick up a day earlier which may help me take my time to arrive at my destination rather than go with the holiday rush and J appreciate that.
Tim was extremely understanding about my having to cancel my booking because of my wife need to have unexpected surgery. These people are very helpful and a pleasure to deal with.
We used the rentals in Fairfield oh for a couple of years and had rebooked this year but ended up buying a class c for ourselves so we canceled. They have always provided us w nice newer clean and ready to go RVs. Process is simple.
Nous avons loué un camping car C25. Il était quasi neuf moins de 10000 miles. Le top. La personne qui nous a reçu à Las Vegas était sympathique et arrangeante vu que nous sommes arrivés en avance. Camping car spacieux et propre. Tout fonctionnait
This agent was highly professional and informative!! She gave me so much great information and helped me book. It makes me want to book with her again for the future.
Greg, our rep at Cruise America was so great ! He was very patient with us in dealing with changes and had great communication with us.
I had very professional and friendly and informative agents help me.Theresa Riley and David Shepherd were great!
Dan was a great listener and very helpful.
The woman who I made my reservation with was extremely pleasant, professional and friendly... It was a pleasure to work with her. The man I spoke with earlier today was also top notch. Unfortunately I had to cancel my reservation because my friends bailed on me. Anyway, he was great, very friendly, helpful and just a real pleasure to interact with. I'm left with a really nice impression of Cruise America. Hopefully I'll be able to read book soon
Esteban, the agent that took our initial reservation and then the adjusted reservation when we needed to change the dates, was super friendly, knowledgeable, professional, and patient providing information, answering dozens of questions, and explaining multiple details. Outstanding customer service!
Very easy to find what we needed on the website. We booked over phone and was greeted by friendly knowledgeable customer service. Unfortunately we had to cancel (within the guidelines) and received a full refund. Definitely using this company in the future.
David made my experience extremely easy. He is kind and very good! He also called me back because I forgot to give him my 15% discount code. Fingers crossed that it will be applied.
Cruise America is a leading provider of RV rentals in North America, specializing in Class C motor homes. With over 130 rental locations across the continent, the company offers consumers a convenient and reliable option for their travel needs. Cruise America caters to a diverse clientele, including families, friends, and adventure-seekers looking to create memorable road trip experiences. The company prides itself on its extensive fleet, exceptional customer service, and flexible booking policies, including a 24/7 traveler assistance service. Cruise America is recognized for its commitment to customer satisfaction, providing a wide range of RV rental options to accommodate various travel plans. Customers can benefit from guaranteed bookings, special deals, and inspiration for their next camping adventure, making Cruise America a trusted choice for RV rentals.
This profile hasn't been claimed by the business owner.