Cruise America is a leading provider of RV rentals in North America, specializing in Class C motor homes. With over 130 rental locations across the continent, the company offers consumers a convenient and reliable option for their travel needs. Cruise America caters to a diverse clientele, including families, friends, and adventure-seekers looking to create memorable road trip experiences. The company prides itself on its extensive fleet, exceptional customer service, and flexible booking policies, including a 24/7 traveler assistance service. Cruise America is recognized for its commitment to customer satisfaction, providing a wide range of RV rental options to accommodate various travel plans. Customers can benefit from guaranteed bookings, special deals, and inspiration for their next camping adventure, making Cruise America a trusted choice for RV rentals.
Cruise America receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers appreciate the friendly and helpful staff, noting that they provide excellent support during the rental process.
Positive experiences often mention the ease of booking and the pleasant interactions with the team. However, a substantial number of customers report severe dissatisfaction, citing problems with the cleanliness and maintenance of the RVs. Complaints frequently include receiving dirty vehicles, mechanical failures, and inadequate customer service when issues arise. Some customers express frustration over broken equipment and lack of timely assistance, leading to disastrous trips. Overall, while there are positive aspects to the service, the negative experiences significantly impact the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.7 | 15 |
| Aug 25 | 3.2 | 32 |
| Sep 25 | 2.7 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Team is perfect”
“awful experience… they gave us an already broken RV , they said it was normal… After 1 day it really became life thre...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Booking | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,060 |
Bottom line: Cruise America is #5 of 5 on overall rating in this group. On quality, JustCover Travel Insurance scores higher (5.0 vs 1.1).
60 reviews of Cruise America. Filter by what matters to you.
Quick answers to the questions people ask most.
Cruise America has received a mix of customer reviews, with an overall rating that reflects both positive experiences, such as helpful service, and negative ones, including issues with vehicle conditions. It's important to read various reviews to gauge real customer experiences.
While some customers have reported significant issues, including safety concerns with RV conditions, there are also many verified reviews praising the customer service and booking process. Always consider the feedback patterns when deciding.
Cruise America specializes in RV rentals, providing a range of vehicles for various travel needs. Customers have noted that while the booking process can be straightforward, the condition of the RVs can vary.
Cruise America typically accepts major credit cards for reservations, but it's best to check the website or contact customer support for specific payment options.
Cruise America has received mixed feedback regarding their customer support, with some reviews highlighting responsive service while others reported significant delays in addressing issues. They seem to prioritize resolving problems when they are brought to their attention.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 43% are 1–2★.
Cruise America is a leading provider of RV rentals in North America, specializing in Class C motor homes. With over 130 rental locations across the continent, the company offers consumers a convenient and reliable option for their travel needs. Cruise America caters to a diverse clientele, including families, friends, and adventure-seekers looking to create memorable road trip experiences. The company prides itself on its extensive fleet, exceptional customer service, and flexible booking policies, including a 24/7 traveler assistance service. Cruise America is recognized for its commitment to customer satisfaction, providing a wide range of RV rental options to accommodate various travel plans. Customers can benefit from guaranteed bookings, special deals, and inspiration for their next camping adventure, making Cruise America a trusted choice for RV rentals.
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